7171 N Davis Highway Reviews

Sears techs never show up on days scheduled and when trying to get real answers as to why you only get AI bots, which are useless, never a live tech from the local area. recent AI bot said a technician showed up at 9:14 am (scheduled between 8 am and noon on 6 September), but that is a flat out lie. No technician showed up. In over four months in attempting to get a repair a technician showed up once, and he was unprepared to make the correct repair. Otherwise, they are a consistent no show.

Sears responded online to a negative review that I made on my recent work order and instructed me to call a number that they provided for that purpose to resolve the issue. However, this number they provided only connected me to an AI agent (Samantha) and I as unable to get anything resolved re the repair that was done. I had hoped to confirm that my original review was negative for very good reasons and I wasn't going to take it down. I found that the repairman they sent was not only unbelievably unqualified to be a repairman, but was also entirely too rude and unprofessional to even be a representative for Sears. Because he got lost in coming, he called to tell me that my address was "wrong" as if I didn't know where I lived. I then confirmed my address with him 3 times but he still insisted that it was not correct. After hanging up, I saw him drive by my house but hedid not stop, so I called him back to tell him to come around the block again and I would be out side the house. After he arrived and came in he took one look at the dryer and said I needed a new dryer belt because it would not tumble. Now, I had already told him that very thing several times on the phone and even had it on the order when I submitted the repair request. Of course, because he did bring a belt with him, he then had to go get one which took an hour. Consequently, I was charged for that time as "labor". My total bill for replacing a $30.00 belt in less than20 minutes was over $350.00. Did not seem to know anything about the proper venting of the dryer and di not have dryer vent clamps to put a new dryer vent on. Please Do Not use Sears! I certainly will never use them or have anything to do with Sears again. It's such a shame that they used to be a very good company to do business with but now they are the worst.

Unprofessional and argumentative. Tried to leave without fixing my dryer completely. also said he couldn’t tell me how much it would be to fix it until it was all done and never gave me a quote. When he gave me the final bill I asked him what their rates were for labor and he would not answer. He just said they were Sears rates. He charged over $300.00 for the labor that took 20 minutes or less and $30.00 for a new dryer belt. Do not use Sears! I certainly never will again. .

I would give negative 5 stars! This company is absolutely garbage. I have had 4 no shows not even a courtesy call to tell me they were not able to make it out instead I have had to call their even worse customer service every week! They are absolutely no help but to say sorry the technicians are not servicing your area today and reschedule you for the next week.

I was not pleased with my Sears appointment. The technician called the wrong number so I was unaware that he was on his way. Additionally I didn’t receive a text because it went to the wrong number. My phone number is associated with my Sears account because when I rescheduled my appointment my phone number was the only option. The technician did not try and come back to do my repair. He was very flippant in his manner-not professional and did not try and correct the error of his company. I feel that because Sears made the mistake they should have have sent him back out.

Customer service is very lacking. You are given an 8a - 5p window. Yet the tech doesn't call until they have been sitting outside your home for a certain amount of time. You tell them you will be there in 15. They give you an attitude saying they can no longer sit there and will come back at another time. They still have not tried to arrangement a time. You have your daily schedule. So, the tech expects you to sit waiting on their knock or ring for a 9 hr period. That is unreasonable and unfair. Just as they called to say I've been sitting here they could've called like they are suppose to 30 min prior to let you know they are on the way. Then a time could be arranged. Poor customer service.

Complete No-Show! I would put Zero stars if I could! Did not even call after having my husband take off work and wait at home 8-5!!!

No diagnostics were performed on any likely faulty parts and after three weeks now my refrigerator still doesn’t work. The second appointment a week later was a no show and it is another week before the next available appointment. Three weeks now and three days out of work waiting for the repair technician to show up and my refrigerator still doesn’t work. I wish there was a zero star option.

Absolutely the worst company ever. The warranty company is just as bad as them.

Claimed we refused service-a fabrication. Didn’t call. Didn’t show up. A simple call would have fixed this. Rescheduled and no showed again. Do not use if you have the choice.