8001 S Orange Blossom Trail Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.1/5 (626 reviews)

Robert C

October 23, 2017

I could not rate a full review because during the purchase process we never been asked to option for a high eff system. We learned that when we went to the power company to get a rebate, they told us that the system is not high efficiency. Also the sales rep told us that the monthly payment will be around 65, but we got surprised by the loan company that the monthly payment will be 91. We called them and they explained us that the monthly payment is based on a percent. No complaints with the installer. He did a great installation and a clean work.

Source: Google

Customer service response - Hi there Robert. We are glad to hear that you had a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears! ^ AB

Sears Home Services on December 14, 2017

Geraldine M

March 12, 2018
Source: Google

mary N

June 22, 2018
Source: Google

Laura G

December 21, 2018

Good Service very happy

Source: Google

Art B

July 29, 2019

Fantastic service tech. Excellent communication about what was needed and how much. Would be 5 stars except for the terrible communication from dispatchers about when he would be here. First day scheduled, no one came, despite repeated reassurances they would be here in a while. Difficult and time consuming to communicate with the company to ask why they had not yet arrived. At the end of the day someone called to reschedule saying that the order had been lost in their system. I'll use Sears again, realizing that timeliness of arrival and communication with schedulers may be a challenge.

Source: Google

Virginia M

November 30, 2019
Source: Google

Paul S

February 12, 2020
Source: Google

Customer service response - Thank you, Pual for the review!

Sears Home Services on December 14, 2020

Larry R

February 19, 2020

technical services did a great job.

Source: Google

Customer service response - Thanks for your review Larry!

Sears Home Services on December 14, 2020

Karyl D

February 03, 2022

After 9 missed appointments in the last year and a half when they did not show up, the service by this technician was exemplary and has restored my faith in the Sears service agreement. The 10th time was the charm!!!

Source: Google

Dennis G

December 30, 2024

Your technician was very professional and knowledgeable. HOWEVER. Your company lost a job when he said that we had to arrange for the refrigerator had to be pulled out by us. Your company has to provide this or at least have a company that can do this

Source: Google

Customer service response - We apologize for the inconvenience, Dennis. We appreciate your feedback and will work to improve our service options for appliance accessibility.

Sears Home Services on December 30, 2024

Average Rating: 4.1/5 (626 reviews)