8001 S Orange Blossom Trail Reviews
Showing most recent reviews from verified customers of Sears Home Services
Glenda W
Ivan was very good. Christopher not much. He broke a part. So somebody else had to fix it.
Customer service response - We apologize for the inconvenience, Glenda. We're glad Ivan was helpful, and we appreciate your feedback to improve our service.
Sears Home Services on December 03, 2024
wayne S
No mtce was required for my dishwasher after diagnostics but I got charged an extra $50 for maintenance after labor costs I don’t think that was necessary
Customer service response - We apologize for the unexpected charge, Wayne. We appreciate your feedback and will work to ensure our billing practices are clear and fair.
Sears Home Services on November 07, 2024
Claudio B
A reapair was made at time. But, the problem has returned after few hours latter. It is necessary to fix the problem again.- It is forming ice around the dispenser. Thanks Claudio Boschi
Sara B
Tech was very polite and professional. Just not sure why the spinning drum shakes the machine so much while spinning.
imerdag M
Cyndi P
Customer service response - Cyndi- Thank you so much for taking to time to rate us. We strive to provide excellent service and would love to hear what we can do to provide a 5 star experience in the future. Please see link below. https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html Have a great day!
Sears Home Services on December 14, 2017
James R
Repair person reported the dryer was working properly but the vent tube that exits on the roof was blocked. He said he did not do that and provided a phone number to contact a person who does dryer vent cleaning. I had arranged for our regular maintenance company to do this task before calling Sears repair. After the repair person left I had the vent cleaned again. It was not blocked. The problem seems to be with the automatic drying feature. Timed dry seems to work OK.
Customer service response - We want to provide the best Customer service possible! I am so sorry to hear about your experience. Thank you for choosing Sears. and will do our best not to let this happen again.
Sears Home Services on December 14, 2017
John W
$59 service charge is ok, $40 charge for parts is ok, $110 for 30 minutes labor SUCKS
Customer service response - Thank you so much for your feedback! I am so sorry to hear about your costs. Please know we have many options available to save you money and work with your budget. Please click on the link below. We can certainly understand but hopefully we can help! https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html
Sears Home Services on December 14, 2017
Janice F
The service person did an excellent job. The problem I had was my appointment time. It was supposed to be between 8am and 12 pm. No call to let me know it was not happening at that time. I called and was told tech got hung up on job and would call me in 30 minutes. No call. At around 5pm another tech came to do repair. He was sent in place of original tech. NG on communication with customer service.
Customer service response - Hi there Janice. We are glad to hear that your technician did an excellent job with your repair. We do apologize for the issues with communication. One tool we offer is our Order Lookup page (https://www.searshomeservices.com/order). Here you can see a more accurate estimated time of arrival and the GPS location of the technician. I hope this is helpful. Thank you for choosing Sears.
Sears Home Services on December 14, 2017
David T
Technician here for less than two hours - $542.79 labor fee seems excessive
