8001 S Orange Blossom Trail Reviews

This company was assigned to me by American Home Shield for an electric stove heat diffuser needing to be replaced. I would not recommend Sears if you have a choice! The service time frame ‘window’ they give is from 8am-5pm. That is not a window, that is just your hours of operations. A window would be 12pm-4pm, big window but at least something to go off of instead of waiting around all day. They are also suppose to call 1 hour before arrival but the first technician did not call. He showed up a little after 4:30pm. We explained the issue with the one burner and let him know the other one was starting to do the same thing. He completely disregarded us and seemed like he did not want to be there at all. He only put in an order for a replacement part for one of the burners and said they would be back out to install 4 days later. The second technician that came out 4 days later did call before he arrived at 11am. I did request they show up in the morning instead of anytime between 8am-5pm. He replaced the heat diffuser and left. A few hours later we noticed the hot surface light would not turn off, my oven light will not turn on and there is now a grinding sound coming from my oven when I turn it on. We called within 2-3 hours of the technician leaving to let them know they messed something up within the electrical system. Instead of sending someone as soon as possible we have to start the entire process over again. Waiting 5 more days before someone can come out and look at it, then order replacement parts and wait for those to come in before installing and again wouldn’t give us an appropriate time frame of when to expect someone since they wouldn’t let me request they come in the morning this time. At this point I don’t even want them to touch my appliances. A simple fix shouldn’t take 2-3 weeks to get fixed and shouldn’t cause more issues than what we started with.

Repairman replaced a part, declared my washer fixed, but when I used it a few weeks later, it broke down with same problem. Sears wouldn't return to fix original problem without new order and excessive overcharge. I had to call another service and ended up paying twice what a new washer would have cost. Buyer beware of anything Sears!

Terrible service!!! Beware of Technician Oscar for garage door repair. He doesn't even come for home services. He just remotely falsifies documents

Very bad

Your technician never showed up forged my signature and never came to my house on my email receipt thanks a lot sincerely Margaret tromble. PS forged my signature

(Translated by Google) Replacing a part doesn't mean it's fixed. I think it's bad service not to verify that the work was done correctly. This is the third time they've come to repair it; I hope it's for real. (Original) El hecho de cambiar un repuesto no significa que se arregló, me parece mal servicio no verificar que lo que se hizo haya quedado bien, es la tercera vez que van a venir a reparar, espero sea cierto

This company was assigned to me thru American Home Shield. I opened up a service order on 8/28/24 to repair my microwave/oven. The first Technician came out the first week of September, identified the problem and ordered the parts. The parts ordered, and the ones that were sent were the wrong parts. The technician again ordered the parts and followed up the following week. A new motherboard was installed in my appliance. On the initial test appeared that the unit was functioning. OK. However, an hour and a half after the technician left, I went to use my appliance only to find it non-functioning. I called this company back immediately because the technician had told me I had a 30 day warranty. Only to find out that they refuse to come out unless I opened up another service order with American home shield. This required me to pay another $125 to get this company out again when the service should be covered for free underneath the 30 day warranty. I had to wait another week for second technician to come out. This was a different technician from the first one that came out. The second technician told me that the first technician put in entirely the wrong part . So a new part was ordered. It has since been lost according to their customer service line. But I was reassured by the customer service line that the part would be ordered again. It has been five weeks almost to the day, and it’s appliance has yet to be repaired in a satisfactory manner. I am so upset that they refused to come out on your 30 day The out-of-pocket for repair that was not done properly

So bad I don’t recommended , they said different price for fix , is better buy I new appliance

My experience with your company has been horrific, it took almost 8 weeks to get my a/c serviced and still doesn't work. Unable to speak with a supervisor.

Sears Home Services was assigned by my home warranty company to repair my AC. Since August 20 Sears kept assigning to a tech. Two times it was one tech. Another time the other tech failed to show. Today the first tech finally came with the part but it turned out the claim was not covered. This could have been easily determined in the first visit. Kept us without AC in the late summer. Tech not answering calls and not returning calls for basic questions. I called Sears resolution and offshore person has no updated info in their system. Very bad service.