8001 S Orange Blossom Trail Reviews
Showing most recent reviews from verified customers of Sears Home Services
David T
Technician here for less than two hours - $542.79 labor fee seems excessive
Margaret C
Problem not fixed. Recommendations for the homeowner were followed, but did not resolve the problem.
Customer service response - Thank you for taking the time to let us know about this Margaret! We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service to Searsservice@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2019
Mohamed J
The Technician who came to fix the switch said there was nothing wrong with the switch, so he took the switch with him and left.
Mandy B
I had called Sears to come fix my dryer. Was given a time frame for the tech to come. The tech was to call when on the way. The time slot expired and of course no tech or call. I called the main number and they had the tech call me to give me an update instead of knowing how and what. Tech was great, their scheduling and communication was not.
Heather G
The technician stressed me out because he had already clocked out for the day. They also charged me an obscene amount for labor. I will not be using them again.
Customer service response - We apologize for the trouble you've faced, Heather. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 29, 2024
Rian S
When I called to set an appointment they scheduled the repair between 8-12. Then the text they sent said between 8-5. Then received a text saying the technician will arrive at 1 o’clock then another text said 3 o’clock and they actually arrived at 4:30. Very frustrating.
Customer service response - Thank you, Rian, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on March 28, 2024
Richard C
Although the service man was professional and courteous. I will never make another purchase from sears again. I was lied to in store when buying my product and then the customer services to get it repaired was horrible.
Celina V
Violine F
Lee B
The washer appears to be fixed for now. But after 5 service calls in six months, I can not rate this any higher. Maybe in 6 months if I do not have any other issues I might be able to rate the service higher. I feel having to have a machine break-down 5 times in less than a year is concerning. This machine is only 4 years old.
