8001 S Orange Blossom Trail Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.1/5 (645 reviews)

Addison A

June 23, 2017

Service person was great. I keep calling to get a receipt. And I still haven't received one. Wasting my time.

Source: Google

Mary S

March 12, 2018

I won't use them again. One tech ordered the wrong part. The office communication was terrible. But the other two techs were professional and finally fixed my refrigerator. It was a big headache to work with them.

Source: Google

Customer service response - Mary, thanks for letting us know our techs provided you satisfactory resolution for your fridge. We are sorry to hear you did not receive the professional communications we strive for. We will make sure to pass along the improvements to our channels. Thanks for being a valued member and we hope to serve you again. ^OC

Sears Home Services on December 14, 2018

Mike F

December 21, 2023

Repair was friendly and knowledgeable. Customer service is very very very poor. I had to talk with 3 different people and give info 3 times. Parts r on back order. They don’t call and info you. You have to call them😡

Source: Google

Customer service response - Mike, we are sorry to hear that you did not have a positive experience with our Customer Service; we are glad our technician was able to provide you with the quality service we strive for daily. Thank for your business.

Sears Home Services on December 14, 2022

Sophia T

November 11, 2021

The repair went well. I wish to warn everyone, however, that there is a labor charge well over $200.00! My washer/dryer cost $350 yet I paid $275 to repair the dryer. It was a simple belt and the part was $30 and it took the tech 2minutes to install. They came out and the tech was great: the price they charge is astronomical.

Source: Google

Customer service response - Sophia Khakdoust, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Sears Home Services on December 14, 2021

Rafael

January 16, 2024

TECH, DO NOT CALL ME BEGORE ARRIVAL, AND LEFT WITH THE PARTS THEY HAVE PREBIOSLY ORDER WITHOUT CALL ME OR EXPLAIN TO ME (the owner) why the first tech order parts to fix the refrigerator problem and them after amothervtech came and say that parts can not be install because he couldn't fix it.

Source: Google

Customer service response - Thank you, Rafael, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on January 16, 2024

Oscar A

July 16, 2025

The technician had no knowledge on how to repair or diagnose the washer, he had to call another technician to ask how to run a diagnostic

Source: Google

Customer service response - We apologize for the trouble you've faced, Oscar. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 16, 2025

Gregory H

July 16, 2025

Horrible experience! Stay away! Very poor customer service! Had to call 9 different phone numbers to reach a live person. When I finally reached someone I told them that I simply needed a report with a description of the work performed for my HVAC service performed that day. I was informed that it would take another 2-3 business days for them to "get back to me". They refused to provide me with the name and phone number of the company they used the do the service. Of course they had no problem taking my payment. I will never use them again. Stay away!

Source: Google

Customer service response - We apologize for the trouble you've faced, Gregory. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 16, 2025

Bonnie J

June 29, 2025

Tech didn't fix the problem, trying to get someone back to my home to fix the problem, no A/C and house is over 85 degrees. Waiting for call back to get this scheduled asap please.

Source: Google

Customer service response - We apologize for the trouble you've faced, Bonnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 29, 2025

Luz V

June 17, 2025

You never came to my house to do the service. It's a lie that you came to repair something. We waited for you from 8:00 to 5:00, and you never arrived.

Source: Google

Customer service response - We apologize for the trouble you've faced, Luz. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 17, 2025

Dave C

May 13, 2025

NO SHOW after waiting all day for 10 hours. No calls or text explaining why! No stars! negative experience, don't recommend this sears service bunch of BS!

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on May 13, 2025

Average Rating: 4.1/5 (645 reviews)