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8001 S Orange Blossom Trail Reviews
Read reviews from customers who used our services at 8001 S Orange Blossom Trail
Total reviews
749
Average Rating
4.2/5
This was the worst experience I have ever had with a repair company….the technician was not the problem….he works for the company and can only do what is instructed…..The rating given was not for the technician (he was great) but for the company…..The request to have the AC repaired was placed the first of July after several no shows, reschedules and many calls to the company (Good luck discussing any issue with them. You will talk to an overseas customer service rep who will pass your message on to someone with no response or follow up calls) a repair tech finally showed up a month and a half later… This was the worst customer service ever…I was warned not to contract this company but I had a contract with them several years ago and got really good service….what a mistake I made not following the advice given… the unit is still not work properly…The next step is to call the Better Business Bureau and hire an attorney…. I would not recommend this company to anyone ever….
Willean P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1725277192796
Jarrod was the tech showing up. I received a text that he had arrived followed by a rate his service and a report for amount owed. I was confused he just arrived it says on text. I call my wife and she says he has not showed up. So why would I get a message saying that he showed up to rate him as if he had done a job already and a receipt. My wife works from home there's no way and she is expecting him. I don't understand but all the confusion and phone calls has me upset.
Eduardo B,
Customer service response - We're really sorry to hear about your experience, Eduardo. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1724901056130
Blessed 1,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1724123951958
Lowell H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1724031943379
Technician Dennis was wondeful! The only thing I didn’t like which was not his fault was when I set up the appointment over the phone I throughly explained my problem and what needed to be done. They assured me they understood and I was given a price but it ended up being over double what I was quoted. At first I was told $100 which was fine. Tech arrived and said it would be $149 because it was considered a repair not a cleaning. I was also fine with that price. But halfway through I was told sorry I gave the wrong price. What could I do at that point he was into the job and the machine was taken apart. Total ended up being $266. That I wasn’t ok with but I was stuck paying it. The tech was great but I will not be using Sears again for appliance repairs. Very disappointed in how my price went from $100 to $266 definitely not cool. I will not be using or recommending them.
Denise C,
Customer service response - We apologize for the trouble you've faced, Denise. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723771601674
refused to work on system because someone else worked on it first but took my money
Frank D,
Customer service response - We apologize for the trouble you've faced, Frank. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723603587205
Kidd S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723357871520
Phil G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723160717705
Sookdeo P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723000253034
Technician Jerome. was rude in two occasions and very disrespectful and did not perform what he was supposed to do. He had no equipment as he stated therefor he failed to fix our unit 2 times for negligence. Rating 0 JMorales
jerry M,
Customer service response - Thanks for the great rating, jerry! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1723001430646
