Appointment Lookup
802-552-4364
8001 S Orange Blossom Trail Reviews
Read reviews from customers who used our services at 8001 S Orange Blossom Trail
Total reviews
747
Average Rating
4.2/5
I called for someone to come out and repair my refrigerator & the technician had problems getting into my gate and lost his mind. I couldn't come down to the gate to help him and he began yelling on the phone. He finally got through the gate and when he showed up cursed at me in front of my 10 year old godchild. I asked him to leave immediately & called for a manager. No one ever called me back but I just got a collections notice for a bill for a service I never received.
Valerie F,
Customer service response - We're really sorry to hear about your experience, Valerie. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722418043962
Terrible company. They are in the process of repairing my fridge. The technician ordered a part that is in backorder according to them. However, when I searched the same part number, it was available and in stock everywhere. Good luck discussing any issue with them. You will talk to an overseas customer service rep who will pass your message on to someone with no response or follow up. This company is not organized and doesn't care about customer service. I am glad I learned about this company in a stupid fridge repair before contacting them for a new HVAC system evaluation and quote. Never again.
RS 1,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334226730
(Translated by Google) He didn't do the work and charged for the repair; they shouldn't let him continue working. (Original) no realizo el trabajo y cobro la reparacion , no deberian dejar que siga trabajamdo
Gabriel D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412806287
The AC won't work after tecnician left the place.
chepauk S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149646591
I can not give you review because you were never repaired our A/C reason that the Choice Home Warranty did not give approval of the repair. I found out from CHW that you did not submit to the insurance that they are requiring you to submit. Cause of the delay to repair the A/C is in your part. The Sears Home Services. I want this to speed up the process in repairing the A/C. Thank you
Teodoro A,
Tech showed up. I was having some one meet him and he left and closed out the service request. Very rude to me on the phone.
stacy C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719919217007
He could not even find what’s wrong with or checked everything whether it’s all in working condition. It’s broken again next day.
Eldho M,
Customer service response - Thank you for the 4-star rating, Eldho! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1719791473760
Ivan (the technician) was amazing and not the focus of this post... but the process to get to the service was completely unacceptable. I had an appt for an 8-noon window scheduled 10 days in advance following the assessment of my dryer...(the appt was confirmed with the email on file and in the SEARS system). I travel for work and reworked my schedule to be home specifically for this appt and no one reached out or tried to reach me...I tried to email and call only to be trapped in a phone system that would not allow me to talk to a real person. I spent about 2 hours of my day to try to "talk" to a human but was unsuccessful until after my appt window...This is completely unacceptable. My work hours should not be spent trying to track down my "Scheduled" appt from 10 days ago. I demand restitution for my time and hours spent tracking down a human that could help me...Only when I reached a human they did not follow through with my request to reschedule my appt for the same day in the afternoon.. If I did not follow up and submit a new request on line I would not have received the help I needed. I would not use SEARS home services ever again but would gladly use the tech and his contracted company and bypass SEARS. This is a scam and I would not recommend. They are way over priced and not helpful in anyway...
Keith B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718153631483
Horrible service. He even threw my phone in the table when he was talking to my aunt over the phone when she was explaining and complaining about the bad service she felt he was already giving . Super rude and not knowledgeable or helpful at all . It is not safe for a person who open the doors of her house to a company who sends people this rude.
Gioconda A,
Customer service response - Thank you for taking the time to bring this to our attention, Gioconda. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716879130035
They've been trying to fix my refrigerator since march 20th. The refrigerator is not consistently cooling. The last technician couldn't find a piece to replace, so he just left. Now I'm on my own to try and fix it.
Rose K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715576036108
