8001 S Orange Blossom Trail Reviews

Terrible company left me hanging for weeks with broken machines and sailed to show on several occasions, after multiple confirmations, I missed my sons school parade waiting for a service person who never showed, was the final straw. I cancelled my home warrantee with sears and will never do business with them again.

Had my Kenmore refrigerator repaired in November part took over 3 weeks to be delivered service tech was helpful and informative but my poor rating is because the service tech said it was diagnosed with a faulty part that was poorly designed and the replacement part was better designed. I am having the exact same issues with my fridge and I called Sears, explained to them that I am having the same issue and they stated that they would have to send someone out and would not warrantee it if it is the same issue because I am about a week too late on a 90 day warrantee. So the replacement part seems to either be worse than the original faulty part or it was misdiagnosed. Either way Sears should honor their work for their products especially since it was over $300 and took so long to deliver. Parts should not fail in 90 days else why repair it.

This was the Worst experience. This is a bait and switch and the company basically just stole my money. I usually go with GE for all my repairs, but my dad recommended I try Sears instead. When I made the appointment I was told there would be an $89 service fee, but if I went forward with the estimate then that cost would be deducted from the labor charge. This was a LIE! Once the technician got to the house he then text me a quote (I was not home, my roommate let him in). I said that states that the quote is in addition to the $89 fee and I was told it would be taken out when I moved forward with it. He said no, that it is in addition. I asked for a manager, which he said he could not give me the number for and I had to call the customer service desk directly. He then said let me send you another quote, which then had the labor fee posted as an additional $89. What a SCAM! I said you just raised the labor cost to include the $89. He said that is what it is and it couldn't be adjusted. Then he said "well I can give you 50% off your cost....IF you sign up for a home warranty and pay an additional $69 a month for a year". Really?!?! The estimate was already $600 to fix my ice maker, and now he was trying to sell me on something else to waive a discount I was already told I would have if I took the estimate. His name was Edward #919. I called the customer service line and spoke to a Representative who just kept apologizing but said she couldn't do anything. I said this is MISREPRESENTATION and a company like Sears should back up what their employees say. I said I am sure they have every conversation recorded and to listen. She said the best she could do was file a complaint against the person who made the appointment. UNACCEPTABLE! So basically your employee lies to me, to get me to make an appointment, and take my money, and I am supposed to be the one that gets the short end of the stick??? That is RIDICULOUS! Where is the customer service? I mean, I was already going to be paying almost $600!!!! I then asked to speak to a manager above her, which she told me several times was not available. Then...all of a sudden when i got even more angry than i was...she was able to get a manager. Unfortunately she did not give me her name or ID #. I then got transferred to Kay #300105. She said there was nothing she could do. she couldn't waive the fee, couldn't give me a discount off, couldn't do ANYTHING and that there was nobody above her that could help me either. She said I could make a complaint against the girl that made the appointment originally (which i didn't have her name and ID#, because I never thought I would need it) and she would get reprimanded. Again....that doesn't change the fact that you just stole $89 from me, for lying to get me business. I am a single mom on a fixed income and don't have $89 lying around to just hand out because a Sears employee made a mistake. This was not my mistake, but because of the way this was handled....I will NEVER use, refer or recommend Sears for anything ever again. I will also recommend that my family (who actually has home policy's with Sears) to cancel them.

The repair technician overcharged me and accomplished nothing, and then their “Customer Solutions” department refused to adjust the charge. Here’s the story: I agreed to the $89 diagnostic fee for my refrigerator. The total repair estimate was enough for a new fridge, so I declined to have the repairs done. When he presented the bill, it was not for $89 as agreed; it was $219 which included what he said was a temporary fix (which I had not authorized). However, the fridge was still not cooling. I reported this immediately to the company and was led to believe the bill would be adjusted. Two days later, I got an email saying the additional $130 was non-refundable (even though I had never authorized it). The only thing they are willing to do is send a technician out to redo the unauthorized temporary repair that made no difference anyway. That is not acceptable, though, because not only did I not authorize it to begin with, based on the estimate, we already replaced the old fridge. To redo the repair, they will have to find the old one in the landfill! I have been a Sears customer for decades and have lamented all the store closings in recent years. Now, however, I understand why they are struggling to stay in business. They have forgotten the importance of the customer. ------------------------------------------------------ UPDATE: It has now been more than 72 hours since I provided the information requested in the response from Sears below. Thus far, I have not even received an acknowledgment saying they received my email. This strikes me as inconsistent with them saying that they "look forward to assisting" me. I have now resent the email that I previously sent. I will update this review again when/if this is ever resolved. ——————————————— UPDATE #2: It has now been over two weeks since I responded to the comment from Sears below, providing the information they requested. So far, not a peep. I will leave it to the readers to assess the sincerity of their stated desire to help resolve the situation. To me their silence speaks volumes, suggesting that their comment was merely a sham to make other readers think they actually care about customers. My advice? Stay away. Far, far away.

I called because my fridge was making a noise. The technician just looked up the codes on the fridge digital panel and told me the repair cost was $1,700 when the fridge brand new cost $1,500. He did not inspect or pulled the fridge out to look for a solution. I decline the repair, still had to pay $95.00 for him to look up codes that took him 1 minute. Once he left I went to You Tube and found a post that showed me to clean the coils in the back. I did this with a vacuum cleaner and voila the sound was gone. Beware!

My freezer stopped working and was totally defrosted, and I had to throw away all the food). The original technician diagnosed that the computer board was defected and placed the order for the 2 computer boards. It took almost 3 weeks to get both parts. Although I requested the Technician who originally diagnosed the issue a different Technician was scheduled. When he turned the freezer on, it started working. He questioned me about the problem and I explained. I stepped away for a few minutes and he announced that the work was done - he had replaced the parts. I questioned how quickly it was done and he said it was just a matter of slipping the PARTS in. Although the parts came in 2 separate boxes (1 was delivered within 3 days the other took about 12 days) when leaving he gave me one empty box to throw away. After he left I thought about the fact that there two boxes and he had only given me an empty box without the old part/s he replaced. I called CSR and stated my concern and I was informed that the Technician reported that he had replaced PARTS. Unsatisfied, I requested another technician to be scheduled to ensure the parts were replaced. The diagnosis - THEY WERE NEVER REPLACED!! Although the Technician reported the matter and was questioned and I had to speak to the person on speaker phone regarding this matter, I have yet to be contacted by anyone. I am terribly alarmed, disappointed - a plethora of emotions and thoughts about this occurrence and the lack of empathy and the shoddy handling of this situation. HORRENDOUS CUSTOMER SERVICE!!

Called me 10:00 P.M. the night before my appointment to cancel. What a rip off!

Made a service call appointment online. When I got to the last step, it told me that I had to call. I called, navigated the prompts, waited on hold, and they told me that the appointment was successfully made but had to be rescheduled. I rescheduled for today between 1-5pm. It's 7:20pm now and haven't heard anything. I call and they say no technician was available. I'm confused because they offered me the time and told me that a technician was available. They said that the technician tried to call. I explained that this is a business phone number and is answered by a receptionist. No one called. No one emailed. There has been no communication. She suggested that we reschedule. I explained that I already had done that once and it doesn't work. Now I have a washer that needs upkeep and a company that doesn't seem to be able to do it. Guess I have to take my business elsewhere. They wasted my time. Save yourself some and take your business somewhere else.