8001 S Orange Blossom Trail Reviews

This has been absolutely worst experience ever. We have had the washer for 13 months, haven't been able to use it for 5 months. After numerous service men came to repair, and did absolutely nothing, we did finally get Dennis that fixed the issue that previous servicemen said nothing was wrong. However I am still not satisfied, my 13 month old washer is so rusted it will not last my 5 year warranty. Sears will do nothing to change this out. We spent the money on the washer, then the additional 5 year warranty and of course the added expense of going to the laundromat twice a week for 5 months. This is not including any gas or labor that I had to spend. Where Sears used to be the best in the business - now all they want is your money. This explains why Sears is going out of business.

My refrigerator is still not working.

After 3 attempts to get a service repair, they finally arrived. They repaired the machine but didn't not operate it to check if it was operational. After the tech left we attempted to wash a small load and the machine sounded like a rocket and leaking profusely from underneath. Called to schedule another visit and we are on our 2 attempt. Here we go again. Not satisfied.

I must say this was the worst experience ever I've never believe so upset with a company and total lack of customer service.. the technician came out to diagnose the issue with my washer 3 weeks ago now before he left he and for me that he could not finish the job because it was a 2 man job and he didn't have the proper tools plus you have to wait for the part to arrive which will take about two weeks which I completely understood... now three weeks come and go and nobody has came back or called or anything so I call Sears on a Thursday and they are sure I mean that the part was with the technician and he would be there this coming Saturday to fix it between 10 and 2.... Saturday morning comes and he arrives by himself without the proper tools to fix my washer but yes he did arrive with the part but not the tools or the manpower to get the job done and with him knowing this all along... I tried to call Sears back to reschedule an appointment because he just left due to the fact he had another service call to get to and he was like getting paid to do mind because there's nothing you can do so he was willing to leave to make the money somewhere else which is totally not right P.s I'm trying to not give you any stars but apparently it would not let me post without putting at least one Star so this star is just to get my review out there and it's definitely not for satisfaction in any type of way

UPDATE on review below: July 6. Yesterday was the 5th visit from this repair company, and we are waiting for another week so that they can order what we hope will be the correct part (again) and install it. That will be the 6th trip and this wasn't even the problem we called about. This was something they did trying to fix the initial problem. THESE PEOPLE ARE A JOKE. DO NOT CALL THEM UNDER ANY CIRCUMSTANCES. THEY HAVE NO IDEA WHAT THEY ARE DOING. INITIAL REVIEW: We are now waiting for a fourth visit. The last two are for something that was NOT wrong to start with. When a new motherboard was ordered for my refrigerator they should have also ordered one for the door at the same time. So 1st visit was because freezer was not freezing. They ordered new motherboard and we had to wait 2 weeks for next visit. 2nd visit he installs new motherboard and leaves. Within hours we get error code on door but instead of returning we had to start repair call all over and wait a week. Meanwhile no water dispenser and their solution is to keep unplugging and resetting the frig. I don't believe this is good for electronics. So today was our 3rd visit and he said "yep, we should have ordered a motherboard for the door". We'll order the parts and come back in 9 days to fix it. I believe part of this is to scam LG out of money for service calls as we have an extended warranty. Really unhappy

Had problem with Micro-wave. Appt. set for 6/30/17 repairman came & ordered parts & made appt. to come back on July 11 between 3-6pm. Got 2 calls on 7/11- at 3pm checked "link" to see where he was at that time, he was in Poinciana about 1 hour away. I finally called 1- 4 my home# at 7pm and asked where he was and was told that no one was home when he came. NOT TRUE I waited all day. The next day the Tech was to come to check my TV between 8am & 5PM I got a call he was not available. New date set for AUGUST 4 5am-5pm. New date for micro repair JULY 18 8am-12pm. TERRIBLE Service (Repair Techs are very good no problem there) I have been without micro wave since June 30th. Terrible service

I did not receive a call prior to the repair person's arrival.... When I called them twice I was assured someone will call... Then when I got home from an errond I had a sticky on my door stating sorry we missed you!!! Then when called to ask them how come I wasn't called Crema - person answering the call put me on hold for over 30 mins and never came back!!!! Finally called another company to come out for repair!!!! Very unprofessional

My dishwasher has not worked directly from day 1, and when I was finally able to get them to look at it they refused to repair. Sears is really going downhill.