3111 E Colonial Drive Reviews
Showing most recent reviews from verified customers of Sears Home Services
SHELIA W
I appreciate the technician who worked on my air conditioner. He came without knowing what was wrong with my unit. Information was not given to him on what was needed to fix the unit. He worked hard and long to repair my unit. I appreciate his hard work. Thanks
Customer service response - Thank you for recognizing the hard work of our technician. We apologize for the lack of information prior to the visit and will work to improve our communication.
Sears Home Services on June 20, 2024
Jeri F
Customer service response - A big thank you, Jeri, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 19, 2024
lynn W
The mechanic is excellent. The phone service and customer service needs help. It is nearly impossible to solve problems on part deliveries. Or get a straight answer on what to do on part delays. I asked how long I have to wait for back ordered parts . No answer repeatedly. After waiting one week for a part for our washer, I went to the Sears parts online and found refurbished parts available immediately. I called the India team and asked them to use one. They told me refurbished parts are not allowed for my repair. I called 15 times in the following weeks. I spent $200 at coin laundry. Over a month later, they shipped a refurbished part after I asked for a machine replacement. Suddenly re-manufactured parts are NOW ALLOWED. The mechanic came today December 17,2024 and didn’t need the re-manufactured part at all. More than one month wait Dishonesty about parts policy using refurbished parts No time limit given on back orders. No call backs. When promised. Bad experience overall
Customer service response - Thank you so much for the fantastic 5-star rating, lynn! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 09, 2024
Stephen J
Tech picked out the problem right away and fixed it. Thanks
Customer service response - We're thrilled to hear our tech was able to identify and fix the problem quickly. Thank you for sharing your positive experience!
Sears Home Services on June 05, 2024
Phyllis G
My technician was very helpful,fixing my problem within minutes! Thanks again for all of your help
Customer service response - We're thrilled to hear our technician could resolve your issue quickly! Thank you for taking the time to share your positive experience with us.
Sears Home Services on May 31, 2024
Lisa G
Great customer service and thank you for resolving the problem with my Washing Machine
Customer service response - Thank you for acknowledging our customer service and for letting us solve your freezer issue. We're here whenever you need us again!
Sears Home Services on May 28, 2024
Valerie B
Dave did maintenance on my refrigerator he was very very good and gave me some useful information for the future. He was very pleasant.
Customer service response - Thank you for acknowledging Chris's excellent service; we're proud to have him on our team. We appreciate your repeat business and look forward to assisting you again.
Sears Home Services on May 28, 2024
carlos G
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on May 21, 2024
Darlene R
Enrique was on time and did his job well.
Customer service response - A big thank you, Darlene, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 20, 2024
Jesus S
Sears technician was professional, punctual and very knowledgeable. Air conditioning keeps working very well. Thank you for your service and God bless!
Customer service response - We're thrilled to hear about your positive experience with our technician and are glad your air conditioning is functioning well. Thank you for choosing us and God bless you too!
Sears Home Services on March 31, 2024
