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3111 E Colonial Drive Reviews
Read reviews from customers who used our services at 3111 E Colonial Drive
Total reviews
204
Average Rating
4.6/5
I appreciate the technician who worked on my air conditioner. He came without knowing what was wrong with my unit. Information was not given to him on what was needed to fix the unit. He worked hard and long to repair my unit. I appreciate his hard work. Thanks
SHELIA W,
Customer service response - Thank you for recognizing the hard work of our technician. We apologize for the lack of information prior to the visit and will work to improve our communication.
Sears Home Services on 1718932867099
Jeri F,
Customer service response - A big thank you, Jeri, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718855183396
The mechanic is excellent. The phone service and customer service needs help. It is nearly impossible to solve problems on part deliveries. Or get a straight answer on what to do on part delays. I asked how long I have to wait for back ordered parts . No answer repeatedly. After waiting one week for a part for our washer, I went to the Sears parts online and found refurbished parts available immediately. I called the India team and asked them to use one. They told me refurbished parts are not allowed for my repair. I called 15 times in the following weeks. I spent $200 at coin laundry. Over a month later, they shipped a refurbished part after I asked for a machine replacement. Suddenly re-manufactured parts are NOW ALLOWED. The mechanic came today December 17,2024 and didn’t need the re-manufactured part at all. More than one month wait Dishonesty about parts policy using refurbished parts No time limit given on back orders. No call backs. When promised. Bad experience overall
lynn W,
Customer service response - Thank you so much for the fantastic 5-star rating, lynn! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1717987603788
Tech picked out the problem right away and fixed it. Thanks
Stephen J,
Customer service response - We're thrilled to hear our tech was able to identify and fix the problem quickly. Thank you for sharing your positive experience!
Sears Home Services on 1717601685821
My technician was very helpful,fixing my problem within minutes! Thanks again for all of your help
Phyllis G,
Customer service response - We're thrilled to hear our technician could resolve your issue quickly! Thank you for taking the time to share your positive experience with us.
Sears Home Services on 1717135292769
Great customer service and thank you for resolving the problem with my Washing Machine
Lisa G,
Customer service response - Thank you for acknowledging our customer service and for letting us solve your freezer issue. We're here whenever you need us again!
Sears Home Services on 1716882716114
Dave did maintenance on my refrigerator he was very very good and gave me some useful information for the future. He was very pleasant.
Valerie B,
Customer service response - Thank you for acknowledging Chris's excellent service; we're proud to have him on our team. We appreciate your repeat business and look forward to assisting you again.
Sears Home Services on 1716882921873
carlos G,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1716341212793
Enrique was on time and did his job well.
Darlene R,
Customer service response - A big thank you, Darlene, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1716254835518
Sears technician was professional, punctual and very knowledgeable. Air conditioning keeps working very well. Thank you for your service and God bless!
Jesus S,
Customer service response - We're thrilled to hear about your positive experience with our technician and are glad your air conditioning is functioning well. Thank you for choosing us and God bless you too!
Sears Home Services on 1711928137800
