3111 E Colonial Drive Reviews
Showing most recent reviews from verified customers of Sears Home Services
Steve K
Once the technician got here everything was great. She was very good and informative. But the process getting her here was stressful. Too many promises and delays on specific arrival was too frustrating.
Customer service response - We're glad to hear that you were happy with the service once our technician arrived. We apologize for the stress caused by the scheduling process and are actively working on improving our communication and punctuality. Thank A lot for your feedback.
Sears Home Services on June 27, 2024
Abua H
Customer service response - Thank you for the 4-star rating, Abua! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on June 03, 2024
Jay D
Google A
Outstanding service..
Deborah L
Neither very good nor very bad
Customer service response - Thank you for your feedback, Deborah. We appreciate your input and hope to provide a better experience in the future.
Sears Home Services on April 07, 2025
Donna C
The repair tech, Chris, discovered the outlet the water softener was plugged into did not work. I had agreed to a 129.95 price. Chris did not inform me that checking the circuit breaker would cost an additional $70. I will never use Sears Service again.
Customer service response - We're sorry for the unexpected charge, Donna. We appreciate your feedback and encourage you to contact us directly so we can address your concerns.
Sears Home Services on March 13, 2025
Bitha C
Not satisfied at all!!!!....in and out
Customer service response - We're sorry to hear you're not satisfied with the quickness of our service. Thank you for letting us know.
Sears Home Services on July 15, 2024
Phillip B
I’m giving a 3 as it took over a week to get parts to fix an issue plus it was duplicated on the order which confused the support staff when speaking to them
Frankie C
First appointment they were late by 5 hours, causing us to wait unnecessarily for the tech to be in the house 10 minutes and didn’t even touch the fridge. In the last appointment they came on time but they send a new tech that had to be on the phone with the previous tech asking what to do. Waste of everyone else’s time. When I asked for a number to call in case the repair was unsuccessful the tech referred me to another company.
Peter E
Found that refrigerator needed to be defrosted to see if it would work Didn’t check filter Just said I needed a new panel Cost: 775.00 A waste of money And wasn’t sure defrosting wouldn’t be the solution Nice guy Bad service
