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3111 E Colonial Drive Reviews
Read reviews from customers who used our services at 3111 E Colonial Drive
Total reviews
209
Average Rating
4.6/5
If I could give zero stars, I would. Your technician did not come..and then lied. Hung up the phone and closed the ticket. HORRIBLE experience.
DonAli E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738639125202
These people are nothing more than scammers. I had two different technicians out to fix my icemaker which is only three years old. After charging me over $400 the icemaker still does not work and hasn't since this debacle started in late November. Because I didn't want to continue to deal with technicians in my house over the holidays I pushed the reschedule off until the first week of January and now they are telling me that they're 30 day call guarantee Is no longer warranted and they can't help. Even though they never fixed my problem to begin with. DO NOT do business with these people, they will rip you off!
Christian C,
Customer service response - We apologize for the trouble you've faced, Christian. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1736405189531
TThe technician displayed a lack of competence. He mentioned that he had ordered a part and it would arrive on Friday, but in reality, he never placed the order. Furthermore, when he eventually called back to schedule my appointment, he seemed unsure of the tasks required and requested information about my AC unit, which he should have had from the start. I will not be utilizing Sears for any future AC repairs or services. Their communication is severely lacking, making it impossible to reach anyone. i’m still without AC at this moment.
Leo D,
Customer service response - We're really sorry to hear about your experience, Leo. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1728353391298
mitchellegmbd,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1726542947330
The technician never showed up.
Herb H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723083143516
Horrible customer service. Jerome is a jerk and does not listen to customer concerns. He needs to be fired.
Gerald A,
Customer service response - Thank you, Gerald, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1720585195736
Sear came to my house to fix the refrigerator was told that i needed a new ice maker the cost was 513.00 dollars they needed to order part and part would be shipped to my house. Once the part arrived someone would come to install it. Well another tech from sears came to my house to install the part but this told me i didn't need a new ice maker i need to have a seal replace and that cost was around 100 dollars. my ice maker does work now but have call sears sent emails but no one have refunded me the difference. If you are waiting on refunded its been 2 months on mine and have not got a call back. Also the second tech new ice maker with him and told me i would get a refund on my card in about 2 weeks.
MICHAEL C,
Customer service response - Thank you, MICHAEL, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1713830654498
Ashraf A,
Customer service response - Ashraf, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1708419048656
My technician said he would email my one year warranty and he has not done so!
Rebecca M,
