3030 SW 27Th Avenue Reviews

Why was I charged for 2 hours of labor when it only took the tech 40 minutes to complete service? I feel ripped off bc your labor per hour is so high!

Our wall oven/microwave went out and the tech came out and figured out the problem and ordered the parts. The technician was great. One came in and the other 2 were on backorder. They came in about a week and a half later. Nothing they could do, not upset about that. After they came in on a Tuesday, I rescheduled and got a confirmed appointment for Friday. My wife took off from work to be at home for the appointment. After not hearing anything, I tried calling to check in the afternoon, but gave up after sitting on hold for 30 minutes. After I got home and no one came by 5 PM, I called again and sat on hold for 55 minutes before finally getting someone. I explained the situation and she asked that I hold while she verified the appointment. After being on hold for another 8-10 minutes, she comes back on and says she did confirm that I had a confirmed appointment, but no one showed up because they did not have a tech available. Then why did I have a confirmed appointment and no one called or anything??? She said sorry it was their fault and we would have to reschedule. I explained that my wife had to take the day off from work, and now one of us would have to take another day off for the rescheduled appointment. I said they would need to give me some kind of discount to make up for my inconvenience due to their error. She said she could not do anything like that. I asked to speak to a manager or something and she transferred me to another department. I explained the situation to the lady there and she said sorry, they would not give any discount for my inconvenience due to their error. I will NOT be using them again for any of my repairs or recommending them to anyone else.

Very dissatisfied with this company the repair man came and showed me a book and said it would cost me 391 to repair the timer and said wait a minute and went out and got a used knob and put it on and it did work for a little bit and said I do expect a tip I gave him a tip and he opened the book to show me that the knob cost like 30 some bucks and expected more of a tip very very unprofessional

Very nice repair man but was totally wrong on his diagnostic for the icemaker failure. Said was broken wire in the kitchen aid refrigerator door (needed a new door) because no power to icemaker. Actually was just icemaker failure. Instead of $1000 fix was $200.

I had a water leak at the dishwasher. It took a week and a half before I actually got a service man to the house to look at dishwasher. The leak was not the dishwasher (they ordered a part which was not what was needed). It was a leak in a coupling between water source and dishwasher. Daniel only fixes appliances. Not hoses. So it's still broken.

Tech did everything he was could do. No complaints/issues/concerns with Technician(s). MAJOR issue with Sears Home Services. In ability to talk to a real person is totally unacceptable. I had to schedule dryer repairs 6 times. 2 times drum, rollers, & tensioner replaced still “thumps as if there is a flat spot or something out of round. 2 times. 2 times NOBODY showed up after waiting 8+ hours & the AI tells me that “Tech is on the way” until 30 minutes after the latest arrival then AI simply offers to reschedule or cancel repair. Finally on 6 time they replace drum, rollers, roller shafts, and tensioner. Still thumping but much less. I’m done with Sears Home Services so I call AI to cancel contract & AI finally wants me to “hold for a representative” but “due to High caller volume please hold.” After 3 minutes of waiting, I hung up. What a disaster!

This tech did nothing when he arrived at my home; instead of taking out the old part and replacing with new ones that was sent ahead for him, he saw a few roaches and decided he tell my house guest he wasn’t the right guy for the job and then he left without talking to me, the customer, at all. Then proceeded to send me an email for work he never provided. I’m.on oxygen and uses a wheelchair and scooter to get around but he was gone before I could get out to see him. Worst Tech EVER!!!!!