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3030 SW 27Th Avenue Reviews
Read reviews from customers who used our services at 3030 SW 27Th Avenue
Total reviews
214
Average Rating
4.7/5
Never send that man to my house again.
Jorane D,
Customer service response - We apologize for the trouble you've faced, Jorane. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729216798586
A&E representative attempted to repair our washing machine two time but failed to repair the machine. You charge us $635.22 for a repair that did not happen. The machine is still broken and had to be repaired by another company. The repairman wrote on the bill that we were due refund, but you have refused to refund our money. The are a bunch of thieves. You are no longer the company I have dealt with for 50 years.
Ken W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717987283414
We waited three weeks for our refrigerator to be repaired. Originally three weeks ago, we were told by another tech that parts needed to be ordered. Two parts were delivered to our home address and we were scheduled for another appointment. The appointment date came and by late afternoon I had not heard from or seen a Sears technician so I called, I was told they were waiting on 2 other parts and would not be here this day. I got a text about a week later with a NEW appointment date and when they failed to show, again I called to be told they were waiting on ONE part and AGAIN they would not be here. Two days ago I get another text saying they would be here yesterday , then five minutes later another text saying they would be here today. Today a tech showed up and asked for the parts we received and my husband asked him if he had the parts they were waiting on and we were told we had ALL THE PARTS NEEDED ( THE ONES WE GOT two WEEKS AGO, SO BOTTOM LINE IS we waited for over two weeks without our refrigerator for parts that were never needed ! This was a horrible experience with this company and I will be letting our home warranty company know.
Judy W,
Customer service response - Thank you for taking the time to bring this to our attention, Judy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711606510473
Elisa T,
Customer service response - Hi Elisa, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1710740376432
