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4563 Bell Lane Reviews
Read reviews from customers who used our services at 4563 Bell Lane
Total reviews
58
Average Rating
4.1/5
Jermaine J,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1705033062285
Both technicians were awesome!!! Would use them again!
Chelsea P,
Customer service response - Thank you for your kind review! We are glad to hear that both of our technicians provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future.
Sears Home Services on 1707368623740
Gary N,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707175240042
Larry was great... Thank you
Donna T,
P R,
Repair was great! nine hour window for arrival was hard to deal with. At the very lease, please give me a morning or afternoon arrival time
Les T,
Customer service response - We're glad to hear you were happy with the repair! We apologize for the inconvenience with our broad arrival window and will work towards providing more precise time frames in the future. Thank you for your feedback.
Sears Home Services on 1711355816564
They were sent by my warranty group and the tech said that he cannot fix it but that there is somewhere a blockage! He stated that he will submit to my insurance for them to send someone other out! But he submitted that everything is fine and just needs maintenance! So my insurance kicked it out! I just had maintenance done 2 month ago! Everything was ok there! Funny, except that stupid AI thing, who can’t do nothing for you, you cannot get an hold on anyone! I would not recommend using them! It seems when I read here, non of their guys knows what they doing!
Antje Z,
Customer service response - We're really sorry to hear about your experience, Antje. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1779327316036
Our dryer was overheating, and the technician spent hours taking the dryer apart while even looking up possible causes with my husband on YOUTUBE?!. After all that time, the problem was "possibly" found—but for $500+ What type of.. is this? We can buy a brand new dryer for that money. What a joke! Literally.. we laughed at so much unprofessionalsm 🤣
lady B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777511301016
I wish I could give ZERO stars. These people are the absolute WORST. They have been to my house FOUR TIMES - each time with a different assessment. On the THIRD visit, they sent a repair person who wasn't even trained in refrigeration and he didn't have the right tools for the job. The person they sent on the fourth visit diagnosed the problem, ordered parts, and now they have either CANCELLED or just been a NO CALL/NO SHOW THREE TIMES. I have been almost 1 full month without a working refrigerator and there's not a single live body I can reach to help me. DO NOT EVER HIRE THESE PEOPLE. I wish I wasn't stuck with them based on my home warranty. ABSOLUTE WORST SERVICE. AS AN UPDATE TO THE OWNER'S RESPONSE: the phone number they provide is the same automated number that doesn't allow you to talk to an actual person. Right now I'm sitting here FIVE HOURS past the arrival time I was originally quoted this morning with no communication and fully expecting them to no-show or cancel AGAIN.
Adriana W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768881199938
Appointment was 8a-5p today. No one ever showed or called. Tried to call and it’s only assisted thru AI. This company should be removed from Google search.
Sheri G,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761787606257
