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4563 Bell Lane Reviews
Read reviews from customers who used our services at 4563 Bell Lane
Total reviews
58
Average Rating
4.1/5
I've waited for over 9 hours to hear from a technician. I keep getting the AI run around. Used to be Sears Appliance Repair was the best. Now, I would have to say...Not so much. What a horrible experience. No updates, no calls, no nothing. I would give zero stars if I could
Mary W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1761532856805
Missed work 3 times for service appointment because you can only get 8am to 5pm time just to be canceled halfway through the day. Cost me hundreds in lost money from work. Will not be using them again
Keith B,
Customer service response - We apologize for the trouble you've faced, Keith. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748825293516
After Tech Matthew R made repairs the Washer was worse than before he started. When he left the top wasn't closed properly. He had to be called back into the house to fix. When my girlfriend started the washer it was "NOW" making loud noises that weren't there before the repair. Tech was still in the driveway so she went out and told him and he refused to come back inside and look at the washer. He said he'd already closed the ticket and could not look at the washer again. He just drove off without looking at the washer again and it wasn't fixed. Complaint filed with Sears.
Marshall B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742734046766
There’s no way to reach a person! My appointment has been changed now. This will be to my third appointment and I still have not heard from them and I can’t reach them! They just keep sending texts and canceling my appointments and moving it forward but you can’t reach them so be careful.
Lucille M,
Customer service response - We apologize for the trouble you've faced, Lucille. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741915609576
If I could give zero stars I would. No customer support whatsoever, technicians do not fix problems, and they only respond to times that are convenient for them not the customer. Do not waste your time with this company. Do not block out an entire day because they will end up canceling on you if it doesn’t benefit them.
Bryan D,
Customer service response - We apologize for the trouble you've faced, Bryan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1740288131998
Had a scheduled appointment for washer repair. Tech never showed up. Zero stars
Daphne R,
Customer service response - We apologize for the trouble you've faced, Daphne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731824101442
David has been out twice to repair my washer it still is not repaired the agitator is not cleaning the clothes. New parts were ordered and I do not believe that David put them in but left the old parts in my washer. I do not want David back on my property. Please send a new technician. I have notified Choice Home Warranty about this experience.
Lesa H,
Customer service response - A big thank you, Lesa, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718262700624
Tim did everything he knew to do. My washer DID NOT GET FIXED. It was not his fault. It is Sears fault for not having the parts. I have been 3 weeks without a washer.
Shirley U,
