19505 Biscayne Blvd Reviews

I'm extremely disappointed in the work that has been done on our fridge and freezer. We have had two repair technicians come and we had one cancel on us today for no apparent reason. We haven't had a fridge in a 3 months. This is absolutely horrible as we have to buy food outside every single day. I do not understand how somebody who is qualified to do a job is not able to do the job. We seriously need our fridge fixed, we even keep some of our dogs food in there. I am at a loss for words at how long this has taken and it really does not seem to call to the Sears customer service. I am begging you to please fix our fridge. My mom is 60 years old and she NEEDS to eat a healthy diet and of course healthy food can be expensive. This needs to be fixed as soon as possible so please try and help us out here. We are family of four and we have four animals, we need the fridge.

No body came

Horrible tech never came to saw it was a roof top made one call that I called back in 1 min got 3 voicemail after the third got a text your driver has arrived I was waiting for him never came to my door looked and ran rude FOLLOWED UP they sent a tech next day who said my address I have lived for 15 years did not exist and they had no record of me 5 mins latter I got a text it was a survey how I like the service call @&$ OMG

Disaster

Nobody showed up 🤬🤬🤬🤬

The tec never came to my house and didn’t even know what he was coming for,your people don’t want to work,it is a shame to have workers who don’t want to do their job 👎

I happily used Sears Appliance Repair to successfully fix my washing machine previously but this visit to repair my dishwasher was really bad. First, the technician was a "generalist" who works on all appliances and does not specialize in working on Samsung dishwashers (which are unfortunately unique). Having said that, I called for service for two issues: 1). Grinding sound/three beeps/failure to start that occurs frequently; and, 2). LC code which happened for the second time yesterday. Even though I provided the issue details to the agent when I booked the appointment and also sent the details to the technician in reply to his confirmation text this morning, the technician called me upon his arrival to ask what was wrong so he could bring in any appropriate parts (I was hoping he would have received my earlier attempts to provide this information so his visit would result in my dishwasher being fixed during the first visit but did not happen). Anyway, he pulled out the dishwasher and confirmed there was a leak and then started putting it back and I said, "aren't you going to fix the main issue I called you for?" Further, I said, "I know there was a leak, I received a LC code but I called you to fix the grinding/failure to start issue-- what about that?" He said that he believed I needed a new "water wall" which is unique to Samsung and parts/labor would be $615.00 and he needed to order the part and return to fix it. I asked him if he was positive that my issue would be fixed after spending $615 and if it wasn't would I receive a refund and he said that I would not. Additionally, I mentioned to him that I saw a video repair done for the grinding/failure to start and it was due to bad bearings in a motor that needed to be replaced (not a water wall). So, I asked again if he was confident my issue would be fixed but he would not confirm that. Essentially, as long as I was willing to pay for it, we were going to do a $615 experiment it seems. Anyway, I was left with no confidence that if I proceeded, my issue would actually be fixed-- VERY DISAPPOINTING! I cannot say that all "repairs" will go this way, but this experience was certainly bad.

(Translated by Google) Keep making noise (Original) Sigue haciendo ruido

hard to understand how to proceed with paper work