19505 Biscayne Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Danny
I'm extremely disappointed in the work that has been done on our fridge and freezer. We have had two repair technicians come and we had one cancel on us today for no apparent reason. We haven't had a fridge in a 3 months. This is absolutely horrible as we have to buy food outside every single day. I do not understand how somebody who is qualified to do a job is not able to do the job. We seriously need our fridge fixed, we even keep some of our dogs food in there. I am at a loss for words at how long this has taken and it really does not seem to call to the Sears customer service. I am begging you to please fix our fridge. My mom is 60 years old and she NEEDS to eat a healthy diet and of course healthy food can be expensive. This needs to be fixed as soon as possible so please try and help us out here. We are family of four and we have four animals, we need the fridge.
Customer service response - We apologize for the trouble you've faced, Danny. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 01, 2025
Roberto A
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 05, 2024
Sofia R
No body came
Customer service response - We apologize for the trouble you've faced, Sofia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 27, 2024
Bill C
Horrible tech never came to saw it was a roof top made one call that I called back in 1 min got 3 voicemail after the third got a text your driver has arrived I was waiting for him never came to my door looked and ran rude FOLLOWED UP they sent a tech next day who said my address I have lived for 15 years did not exist and they had no record of me 5 mins latter I got a text it was a survey how I like the service call @&$ OMG
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 21, 2024
Robert B
Disaster
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 05, 2024
Mercedes R
Nobody showed up 🤬🤬🤬🤬
Customer service response - Thank you for taking the time to bring this to our attention, Mercedes. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 12, 2024
Tony K
The tec never came to my house and didn’t even know what he was coming for,your people don’t want to work,it is a shame to have workers who don’t want to do their job 👎
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on January 25, 2024
Jay K
I happily used Sears Appliance Repair to successfully fix my washing machine previously but this visit to repair my dishwasher was really bad. First, the technician was a "generalist" who works on all appliances and does not specialize in working on Samsung dishwashers (which are unfortunately unique). Having said that, I called for service for two issues: 1). Grinding sound/three beeps/failure to start that occurs frequently; and, 2). LC code which happened for the second time yesterday. Even though I provided the issue details to the agent when I booked the appointment and also sent the details to the technician in reply to his confirmation text this morning, the technician called me upon his arrival to ask what was wrong so he could bring in any appropriate parts (I was hoping he would have received my earlier attempts to provide this information so his visit would result in my dishwasher being fixed during the first visit but did not happen). Anyway, he pulled out the dishwasher and confirmed there was a leak and then started putting it back and I said, "aren't you going to fix the main issue I called you for?" Further, I said, "I know there was a leak, I received a LC code but I called you to fix the grinding/failure to start issue-- what about that?" He said that he believed I needed a new "water wall" which is unique to Samsung and parts/labor would be $615.00 and he needed to order the part and return to fix it. I asked him if he was positive that my issue would be fixed after spending $615 and if it wasn't would I receive a refund and he said that I would not. Additionally, I mentioned to him that I saw a video repair done for the grinding/failure to start and it was due to bad bearings in a motor that needed to be replaced (not a water wall). So, I asked again if he was confident my issue would be fixed but he would not confirm that. Essentially, as long as I was willing to pay for it, we were going to do a $615 experiment it seems. Anyway, I was left with no confidence that if I proceeded, my issue would actually be fixed-- VERY DISAPPOINTING! I cannot say that all "repairs" will go this way, but this experience was certainly bad.
Customer service response - Thank you for taking the time to bring this to our attention, Jay. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024
Daniel S
(Translated by Google) Keep making noise (Original) Sigue haciendo ruido
Lena E
hard to understand how to proceed with paper work