19505 Biscayne Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Abraham A
Best technician He new exactly what to do
Customer service response - Thank you for taking the time to leave a review with Sears Appliance Repair. We appreciate your positive feedback and are glad to hear that our technician was able to assist you effectively.
Sears Home Services on February 06, 2024
Richard V
Was scheduled from 8:00AM to 12:00AM I took off those hours off so I can wait for the technical guy. Them around 11:00 I got a message that my time had change to the afternoon. Called several times to discuss the issue, the reps told me a message was sent to the technician and to wait for a call. I left around 1:00 pm no phone call. The technician finally showed up at my place late and was totally confused about what happened. Call choice and they told me it was going to be another 2 days to get somebody there. Very upset about this whole experience. It was really not the technician problem. It’s more the company.
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 05, 2024
Kathy Z
Good technician. Fixed the Stove Burner Knob in 5 minutes - it was loose. The only drawback is the cost of the Service Call - $100! Overall, happy with service.
Customer service response - Thank you for sharing your positive experience with our technician and our fast service. We're thrilled we could get your stove burner fixed and you back in business quickly!
Sears Home Services on June 11, 2024
Mari W
He was in time and professional and he was fisce the problem with was happy 😊 thanks you
Customer service response - Thank you for your review! We're glad to hear that our technician was punctual, professional, and able to fix the problem. We appreciate your feedback and thank you for choosing our services.
Sears Home Services on February 07, 2024
dorothy S
Barbara B
He cleaned the floor but I had to clean more otherwise he was ver personable and hopefully did a good job- we will see you tomorrow after 24 hours how refrigerator and freezer are doing
Adrienne R
Reason for 4 stars is I am a new customer. Until the diagnosis has been approved with American Home Shield .
jennifer R
Couldn’t repair and the serviceman wasn’t nice
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 06, 2025
J P
$265 for a $59 water filter??? Ridiculous
Reynardus
They couldn't repair my appliance. But another repairman could.
