19505 Biscayne Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rosaire B
Orett was professional and competent, easy to communicate with.
Robert G
Luigi B
Babette M
He was a great technician, called me about 30 minutes before the appointment to let me know he was on the way. Arrived promptly and went straight to work. Figured out the problem immediately and luckily he had the part on hand. Swapped out the part and I was back to business washing clothes. Not only that but I managed to get and appointment 2 days after I called so there were no trips to the laundry mat! Thanks for the great service!
Adriana P
He made sure to run the tests and get to the root cause of the problem. I appreciated his professionalism.
Nancy A
Thank You Bret M So professional and an expert at your job. Very personal too! A fantastic experience
Jose G
Abraham A
Best technician He new exactly what to do
Customer service response - Thank you for taking the time to leave a review with Sears Appliance Repair. We appreciate your positive feedback and are glad to hear that our technician was able to assist you effectively.
Sears Home Services on February 06, 2024
Richard V
Was scheduled from 8:00AM to 12:00AM I took off those hours off so I can wait for the technical guy. Them around 11:00 I got a message that my time had change to the afternoon. Called several times to discuss the issue, the reps told me a message was sent to the technician and to wait for a call. I left around 1:00 pm no phone call. The technician finally showed up at my place late and was totally confused about what happened. Call choice and they told me it was going to be another 2 days to get somebody there. Very upset about this whole experience. It was really not the technician problem. It’s more the company.
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 05, 2024
Kathy Z
Good technician. Fixed the Stove Burner Knob in 5 minutes - it was loose. The only drawback is the cost of the Service Call - $100! Overall, happy with service.
Customer service response - Thank you for sharing your positive experience with our technician and our fast service. We're thrilled we could get your stove burner fixed and you back in business quickly!
Sears Home Services on June 11, 2024