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19505 Biscayne Blvd Reviews
Read reviews from customers who used our services at 19505 Biscayne Blvd
Total reviews
116
Average Rating
4.4/5
Thank You Bret M So professional and an expert at your job. Very personal too! A fantastic experience
Nancy A,
Jose G,
Best technician He new exactly what to do
Abraham A,
Customer service response - Thank you for taking the time to leave a review with Sears Appliance Repair. We appreciate your positive feedback and are glad to hear that our technician was able to assist you effectively.
Sears Home Services on 1707206835121
Was scheduled from 8:00AM to 12:00AM I took off those hours off so I can wait for the technical guy. Them around 11:00 I got a message that my time had change to the afternoon. Called several times to discuss the issue, the reps told me a message was sent to the technician and to wait for a call. I left around 1:00 pm no phone call. The technician finally showed up at my place late and was totally confused about what happened. Call choice and they told me it was going to be another 2 days to get somebody there. Very upset about this whole experience. It was really not the technician problem. It’s more the company.
Richard V,
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725587891036
Good technician. Fixed the Stove Burner Knob in 5 minutes - it was loose. The only drawback is the cost of the Service Call - $100! Overall, happy with service.
Kathy Z,
Customer service response - Thank you for sharing your positive experience with our technician and our fast service. We're thrilled we could get your stove burner fixed and you back in business quickly!
Sears Home Services on 1718158332654
He was in time and professional and he was fisce the problem with was happy 😊 thanks you
Mari W,
Customer service response - Thank you for your review! We're glad to hear that our technician was punctual, professional, and able to fix the problem. We appreciate your feedback and thank you for choosing our services.
Sears Home Services on 1707369140860
dorothy S,
He cleaned the floor but I had to clean more otherwise he was ver personable and hopefully did a good job- we will see you tomorrow after 24 hours how refrigerator and freezer are doing
Barbara B,
Reason for 4 stars is I am a new customer. Until the diagnosis has been approved with American Home Shield .
Adrienne R,
Dan=DJASINS 0614909 arrived at 1pm looked at fridge talked about if we had home warranty which we didn't he said that compresser was not changed out as we thought it was he went out side did his paperwork and did not say anything to us about needed it changed out or what needed to get done to fix it. Then we noticed that ice maker stopped working after he looked at it and never said anything about fixing it. Did have us pay for him looking at it. We would like to get it fix we didn't decline to get it fix we didn't hear anything fixing it would like to get it fixed but not by him if you have another person should we call to get another appointment.
Debbie N,
