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777 E Merritt Island Causeway Reviews
Read reviews from customers who used our services at 777 E Merritt Island Causeway
Total reviews
607
Average Rating
4.6/5
Bo F,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1763430628784
Clear explanation, quick fast repair.
Lars E,
Customer service response - Thank you for your positive feedback, Lars! We're pleased to hear that you received a clear explanation and quick repair.
Sears Home Services on 1763429597799
Awesome
Virginia W,
Customer service response - Thank you for your positive feedback, Virginia! We're happy to hear you had an awesome experience.
Sears Home Services on 1763345412989
Sears has good communication and regular updates. It took a while to get parts but Neil was professional and helpful. The water line in the fridge works again! Thank you, Neil!
Rodd N,
Customer service response - Thank you for your positive feedback, Rodd! We're happy to hear that Neil was professional and helpful, and that your fridge's water line is working again.
Sears Home Services on 1762915399454
Ray was great!! Contact from Sears was terrible, I got emails 11/4,11/5, 11/6 reminding me of appointment on Friday, that was ok . Then I get email Friday at 6:34 AM my appt is today? Got update he’s coming 4:22 pm. No show, no call, no text message, no email????? I get email to reschedule my appointment at 5:02 AM on Saturday??? Telling me my service request date has passed click the link to reschedule??? Another email at 6:03 AM to reschedule my appointment! I rescheduled at 8 AM when I got up on Saturday! Got email rescheduled for Tuesday 8am to 5 pm! 11/9 reminder. Another reminder 6:37 AM today. Update he’s coming 1:15. Ray was on time, explained what the problem was and fixed it within about 15 minutes. Your communication with customers needs a lot of work. I would rate that at 1.
Gloria N,
Customer service response - Thank you for your feedback, Gloria! We're happy to hear Ray provided great service, but apologize for the communication issues you experienced.
Sears Home Services on 1762915442749
Neil was outstanding and everything he did he called. He was prompt. He was clean. He was nice looking and he did the job great would highly recommend him and really appreciate you sending them.
kathy K,
Customer service response - Thank you for your positive feedback, Kathy! We're pleased to hear that Neil provided outstanding service and that you would highly recommend him.
Sears Home Services on 1762389734825
Very professional and curious service
Gary S,
Customer service response - Thank you for your positive feedback, Gary! We're pleased to hear that you received professional and courteous service.
Sears Home Services on 1762300066097
Very knowledgeable, competent, tho unfortunately when finished he said my new Amazon purchased Kenmore refrigerator can’t be repaired. No repair cost, it was under warranty
mike D,
Customer service response - Thank you for your feedback, Mike! We're pleased to hear that our technician was knowledgeable and competent, even though your refrigerator couldn't be repaired.
Sears Home Services on 1762300671774
Margie M,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1761533109695
Maureen D,
