3342 NW Federal Highway US 1 Reviews
Showing most recent reviews from verified customers of Sears Home Services
What
Punctual and professional
Dinorah B, Port St Lucie, FL
Customer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on December 02, 2024
Refrigerator repair
#1 the price I paid for a two hour repair was outrageous! I will never use your services again. #2 your repair technician was on the verge of rudeness during his visit. #3 the ice maker still did not function after he left I repaired it myself after fiddling with Utube and figuring out a method #4 this repair was under 10 year warranty and your price was outrageous for labor charge.
Janet M, Palm City, FL
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 25, 2024
Carlos is great; A&E customer service is not
A&E is lucky to have Carlos. He is 5 stars. He is friendly, neat, efficient and skilled. I am so lucky he gave me his number so I could text him about the follow up appointment. I got NOTHING helpful from the customer service number with NO option to speak to a human. Expecting a customer to wait from 8-5 is just ridiculous in this day with technology and communication. I wasted an entire day, as Carlos was doing other jobs and didn't arrive until 4:20pm. Absolutely unacceptable that there was no way to get assistance.
Cindi C, Hobe Sound, FL
Customer service response - Cindi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 14, 2023
Repair of my LG microwave.
Man showed up on time to fix my microwave. Three boxes have been mailed to me and I had them ready on the counter for him when he arrives. I left and went into my bedroom to watch TV while he was fix it and he bang and bang loudly, I don't know what he was knocking around on. Then he announced that it was finished, and he left me a mess to clean up. It was like he didn't see it at all. He had towels pulled out of my cabinets, the cabinet doors wide-open he had left a blanket of his. He took my clean dishes and put them in the sink with the dirty dishes , there was pieces of plastic in the floor and I found a screw in the floor which could've probably was part of the microwave. I tested the microwave and it works fine, but he was so sloppy and I've never had that happen with the repairman. I hate to give a bad review, but I don't like cleaning up after grown man. He even left me the bad parts to dispose of which I've never had happen either.
Susan K, Palm City, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 02, 2023
Repair not working
This guy is great, his assistant Brad is cold and uncaring. Today marks my 5th visit with Sears for a dryer issue. Motor was installed but I told guys it's making a noise. After they left the noise got louder and louder. Recalled Brad this am, told me he heard nothing yesterday. I kept saying something is wrong. BRAD is an uncaring cold tech.
Regina M, Palm City, FL
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 25, 2025
Highly disrespectful, arrogant, defiant and accusatory
How do you have someone like this individual work for your company ? This was the worst service I've ever had since owning a home. What a disgrace of an employee you have in your ranks. You should be ashamed of sending someone like that to my home. Shame on you.
David M, Port Saint Lucie, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 04, 2024
Replaced Icemaker
It is hard write a review when the ice maker is not working. I don't know if the new icemaker is bad or if it was put in wrong.
Stephen D, Port St Lucie, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 21, 2024
The service provided by Brad was no good
My experience was a disaster. All they do is order every parts to fix a microwave without diagnosing it got to my house two guys refused to take the microwave down so I don't know why they need a helper and then they wouldn't take the microwave down They don't even know what the problem is they're just assuming so. They're trying to change every parts.
Bhagmatie M, Port Saint Lucie, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Ice maker not fixed
He came and checked it and saw a few pieces of ice and said its working. Took my check and its really not working. I would not recommend him
Linda D, Port Stlucie, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on April 01, 2024
no. knowledge
didn't have a clue about the problem or how to fix it. ended up with a flood of water the first time we used the washer after ge supposedly fixed it!
George M, Port St Lucie, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 13, 2024
