1625 W 49th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Irma H
Antonio was very prompt, clean, knowledgeable and highly professional. He even wore a mask for protection of of our safe space per my request. After having so many challenges with scheduling, Anthonia came out as scheduled and … really made my day. He is the “Ears” in SEARS Home Services… helped me to regain my confidence in this company. IH
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that Antonio provided prompt and professional service, and we appreciate your feedback. We apologize for any scheduling challenges you encountered previously and we are glad that Antonio was able to help restore your confidence in our company. Thank you for choosing Sears Appliance Repair.
Sears Home Services on February 07, 2024
Sharon D
The tech was great I give him a five all around
Customer service response - Thank you for taking the time to leave a review and for acknowledging the great service provided by our technician. We appreciate your feedback and your kind words.
Sears Home Services on February 08, 2024
Anita P
He listened, looked and gave me a logical next step.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that our technician was attentive and provided you with a logical next step.
Sears Home Services on February 08, 2024
Cathy F
OMG!!! I am forever a fan of Sears Appliance Services. They are direct, timely, professional, have all the precise tools, and diagnose to a perfection. Including items that are not in their spectrum, such as the dryer duct / vent system. Extremely well satisfied!!!
Customer service response - Thank you so much for your positive review of Sears Appliance Repair. We are thrilled to hear that you were satisfied with our professionalism, timely service, and attention to detail. We appreciate your support and hope to continue exceeding your expectations in the future.
Sears Home Services on February 08, 2024
Tere F
The best appliance tech I've come across in a very long time. Can communicate clearly, is polite, not cranky or in a bad mood. Very knowledgeable and experienced.
Customer service response - Thank you for your positive review! We appreciate your kind words about our technician's communication skills, politeness, and expertise. We strive to provide excellent service to all our customers.
Sears Home Services on February 09, 2024
chinonola
(Translated by Google) Excellent service from Tech 18598 (Original) Excelente servicio de Tech 18598
Bridgette S
Customer service response - A big thank you, Bridgette, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
marolin T
The service technicians were the best. So courteous and taking time to explain the problem and replacing all of the old and bad parts with the new. Very friendly. I will definitely recommend your company to my family and friends. Refrigerator is working great. Thank you. 💗
Customer service response - Thank you so much for your kind words and recommendation. We're glad our service technicians were able to provide excellent service and resolve the issue with your refrigerator. We appreciate your feedback and are grateful for your support.
Sears Home Services on February 08, 2024
ELIZABETH W
This was the third callout for my refrigerator but this time it is working. He waited and made sure everything was working correctly.
Customer service response - Thank you for taking the time to write a review about your experience with our appliance repair service. We sincerely apologize for the inconvenience caused by the multiple callouts, but we're glad to hear that our technician waited and made sure everything was working correctly. Your feedback is valuable to us, and we appreciate your business.
Sears Home Services on February 07, 2024
FLLtravelgirl
