1625 W 49th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mike Q
He was on time, attentive and respectfully of customers space. Could have shared a little more details of what repairs were completed. Example: I replaced the burnt out blower motor but also did a quick check of the unit to ensure proper working conditions.
Customer service response - Thank you for your review, Mike! We're glad to hear the technician was punctual and respectful, and we appreciate your feedback on communication for future improvements.
Sears Home Services on March 31, 2025
G. C
Service tech, Aaron ...TOP NOTCH. Not happy w scheduling process. ....appt scheduled multiple times due to "not having part"....Part arrived at least 2 weeks before today's appt which was almost cancelled
Customer service response - Thank you for your review, G. Patricia! We're glad to hear Aaron provided top-notch service, and we apologize for the scheduling issues you experienced.
Sears Home Services on January 22, 2025
Chanda T
Customer service response - Hi, Chanda, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on May 28, 2024
Jeffrey R
He did the job but forgot to greet me when he entered my home. No comments Had to ask what he was here to repair
Customer service response - We apologize for any inconvenience caused by our technician's lack of greeting and clarification. We appreciate your feedback and will ensure that our team members are more attentive to customer service in the future. Thank you for taking the time to leave a review.
Sears Home Services on January 28, 2024
David T
Customer service response - Hi, David, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on January 31, 2024
Nancy M
(Translated by Google) The second visit today did not go very well. Mr. Richard did not read entry instructions and later reported that no one was home. Fortunately he had saved his cell phone and I called him and he returned to fulfill the service. (Original) No fluyó muy bien la segunda visita que fue hoy. El señor Richard no leyó instrucciones de ingreso y luego reportó que no había nadie en la casa. Afortunadamente había guardado su celular y lo llamé y regresó a cumplir con el servicio.
Customer service response - Lamentamos los inconvenientes durante la segunda visita, Nancy. Agradecemos su paciencia y nos aseguraremos de mejorar la comunicación en el futuro.
Sears Home Services on April 07, 2025
Erica H
His initial approach wasn’t customer service friendly. He asked for the service deductible before he rendered any service. I asked him to check the components of my AC unit to insure everything was in proper working condition to possibly prevent me from having to call back and he did not.
Customer service response - We are genuinely sorry to hear about your experience and the approach taken regarding service and payment. Thank you for bringing this to our attention so we can strive to improve our customer interactions.
Sears Home Services on August 13, 2024
Deborah S
This AI assistant where if you have an issue that you cannot speak to anybody is crazy. The tech did come and in 5 minutes gave me and estimate of $529.00 , but I received a texed Quote of $329.00. When I confronted him with it, he said that it is all done through their Azi and he had nothing to do with it. I declined the repair and paid the call of $139.00. The worst is that there is no phone number that I can call to speak to anybody. My machine costed $1,200.00 and they are charging me $529.00 to fix a door latch problem??? This is theft in disguise. I use to love Sears, now I do not recomend them. #NOTRUST. #VERYSADCUSTONERSTILL WITH PROBLEM
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 13, 2025
carole H
YOUR REPAIRMAN ARE GREAT. BUT YOUR POLICY OF NOT SPEAKING TO CUSTOMERS IS HORRIBLE AND SO MANY TIMES MY APPOINTMENT WAS CHANGED WITHOUT A CALL. SO CUSTOMER SERVICE IS BAD.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 12, 2025
Hilda T
Technician came to fix the washer, after the pieces the previous technician ordered to repair the washer. They opened the washer, checked inside, said that everything was fine and left with the pieces( they didn’t change anything thing, they didn’t replace anything). The washer still makes the noise that was making when the first technician was called
Customer service response - We apologize for the trouble you've faced, Hilda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 04, 2025
