6201 W Newberry Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Longwell H
Technician was knowledgeable and Curtis.
Wilma P
Professional , courteous and friendly. Chris Arrived earlier than expected and replaced parts and cleaned coils in back . Did a great job!
Carolyn C
My experience was awesome. The technician was right on time.very professional and respectful. Thank you
Henry D
Very professional and knowledgeable
Minnie Y
This repairman was very good. The way you can make your service better is to have the first serviceman make the first repaid man do the right repair. Thanks
Customer service response - Thank you for your feedback, Minnie. We're glad to hear the repairman was good, and we appreciate your suggestion for improving our service.
Sears Home Services on November 10, 2024
loretta H
Our technician Selwyn was fantastic when he finally got here after 6:30 pm. Our window was 8 to 5. But the time keep changing throughout the day. Frustrating because you cannot SPEAK to anyone to find out what is happening. Having said that once he got here his service was fantastic & spot on. Need to have better communication about what is happening....
Customer service response - Thank you for your feedback, Loretta. We're glad to hear Selwyn provided fantastic service, and we apologize for the communication issues and time changes you experienced.
Sears Home Services on October 20, 2024
Prem G
Jackie F
Customer service response - Hi Jackie, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on July 25, 2024
Chrystal L
I want to start by saying the technician was pleasant and no issues with him personally. However, three hours outside of the time frame and I understand that things can come up out of your control which I have zero issue with my only complaint was that there was zero communication and then when he finally called and said he would be there in 30 minutes it was still a whole other hour. As for the parts Sears service wanted to charge $91 for each suspension rod plus $269 for labor and I found a four pack of rods on Amazon for 50 bucks.
Gerald W
The technician called to let me know he would be there in an hour. Almost 2 hours later I called him because he hadn’t shown up. He said something came up and he would be there in 25 minutes. Another hour went by before he showed up. When I said common curtesy would have been to call and let me know he was running late, he totally ignored me and walked into the kitchen. I felt as if he was extremely rude. The only thing he said after he was finished was that the Sears says between 8 and 5 and he was here by 5! He left after 5:30. I also had to cal several times to get him out here to finish his job. Won’t be using this repair any more.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 04, 2024
