6201 W Newberry Rd Reviews

My experience was awesome. The technician was right on time.very professional and respectful. Thank you

Very professional and knowledgeable

This repairman was very good. The way you can make your service better is to have the first serviceman make the first repaid man do the right repair. Thanks

Our technician Selwyn was fantastic when he finally got here after 6:30 pm. Our window was 8 to 5. But the time keep changing throughout the day. Frustrating because you cannot SPEAK to anyone to find out what is happening. Having said that once he got here his service was fantastic & spot on. Need to have better communication about what is happening....

I want to start by saying the technician was pleasant and no issues with him personally. However, three hours outside of the time frame and I understand that things can come up out of your control which I have zero issue with my only complaint was that there was zero communication and then when he finally called and said he would be there in 30 minutes it was still a whole other hour. As for the parts Sears service wanted to charge $91 for each suspension rod plus $269 for labor and I found a four pack of rods on Amazon for 50 bucks.

The technician called to let me know he would be there in an hour. Almost 2 hours later I called him because he hadn’t shown up. He said something came up and he would be there in 25 minutes. Another hour went by before he showed up. When I said common curtesy would have been to call and let me know he was running late, he totally ignored me and walked into the kitchen. I felt as if he was extremely rude. The only thing he said after he was finished was that the Sears says between 8 and 5 and he was here by 5! He left after 5:30. I also had to cal several times to get him out here to finish his job. Won’t be using this repair any more.

Not a good technician He came to fix my under the counter microwave which was not heating up Replaced the heating coil and bunch of other stuff $700 worth of parts Still the microwave is not fixed On top of it he wants to order the same parts again Also damaged my floor with scratches Would not recommend this technician

Daniel was initially our tech and we thought he did a great job. He was super pleasant to work with. However, after he did the repair, a few weeks later we noticed our dishwasher leaking through our wall. He returned and was unable to replicate the leak after pulling out the unit and doing some tinkering. And he said we didn’t call back in time so we were charged an additional fee. He handled separate request and as soon as he left, the error code appeared again. We had already spent $400+ on this service in total and were informed that we didn’t call soon enough for a free follow up. Then we were told the repair wouldn’t be covered at all by a separate representative. Daniel had told me the job was on the books, but we were ghosted by the repair company. I made 7-8 phone calls and it took weeks of being told a tech would come back, only to be told our repair wasn’t actually covered, even though we were trying to get him to return to fix what we paid for originally that didn’t seem to work. If I could give zero stars, I would. In total, we paid $700+ to this company for no fix to our dishwasher. They eventually offered to refund me $100 of the $704 I’d already spent, only to call me back and say they changed their mind. This may be more of a reflection on the company than Daniel. Horrible experience with them. Daniel is nice, but the company has been less than cooperative. Absolutely horrible structure and customer service. I’ve made close to a dozen calls at this point, spoken with almost as many people, and been lied to. Do NOT use their warranty service and if your tech makes a repair, insist they stay (and don’t hurry off the job site). If you need to call back, do it immediately. Good luck getting help.