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6201 W Newberry Rd Reviews
Read reviews from customers who used our services at 6201 W Newberry Rd
Total reviews
95
Average Rating
4.6/5
My comments are referring to the Sears system itself. The system is not user friendly! It took me weeks to figure out how to get a live person. I was caught in a loop of rescheduled appointments and not being able to discuss with someone what the problem and solution could be. Having already paid for service and awaiting parts I was at your mercy. Now after 6 weeks I am told part is not available and we are cancelled. I have been w/o an oven this entire time. I will no longer use Sears!
Teresa,
Customer service response - We apologize for the trouble you've faced, Teresa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727238140592
Subhas P,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1725587468753
Daniel was about an hour after his appointment time he was here less than 15 minutes refused to make sure that the part that he put in worked said he had to go to another job this was the part that the previous repairman ordered so it must be the right part but he didn't check this is the fourth time that we've had repairman out to our home I can only pray that my oven works
Jan C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1710299937358
After 6 weeks of waiting for my dryer to be repaired I did it myself and you charged me for it. What the heck! I want my money back and I’m going to cancel your phoney service.
Robert W,
Did not show up for repair 2 weeks ago, tried to show up for wrong repair today.
pete K,
