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200 Irwin Ave NE Reviews
Read reviews from customers who used our services at 200 Irwin Ave NE
Total reviews
104
Average Rating
4.6/5
Paid service fee and wasn’t able to use their service!!! Sad customer.
Paine,
Customer service response - We apologize for the trouble you've faced, Paine. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725766205364
Not happy with this service at all!!! The last tracking said arrive about 2:39 pm. No contact until I texted at 4pm. He said he was in my driveway and would be in shortly. He seemed in a hurry and didn't want to be there. I explained my concerns. He opened the fridge and said it was leaking refrigerant and the compressor was going. He didn't pull it out or test anything except to squeeze the ice cream and say it was soft. I told him it was just over a year old. He asked why I didn't answer if it was under warranty during his initial morning call. He never asked me that! I said it was just over a year old and I didn't buy an extended warranty so I didn't think anything would be covered. I paid the $138 charge and did not receive anything that explained what he found. I just had a separate service come out. They smelled the same thing I did but he did all the tests, pulled it out and checked all the lines. That's how it should have been done!!!!
KellyAnn H,
Customer service response - We apologize for the trouble you've faced, Kelly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723603740128
Always a 30+ minute hold time when calling. Missed appointments, and lack of status updates.
S P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1714094955432
Technician used two cell phones to diagnose the “problem”. He stated that repair would cost $1400. And parts would take 3 months to acquire. I declined and he left. I restarted the ice maker and it’s functioned seamlessly since. He obviously didn’t want to mess with it and I wasted 105.00 on a service call. Sears has a reputation to uphold that’s better than that.
M W,
