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1625 NW 107th Ave Reviews
Read reviews from customers who used our services at 1625 NW 107th Ave
Total reviews
550
Average Rating
4.6/5
The repairman was excellent. Personable and efficient. Sears on the other hand cancelled on me three times before I went ballistic. Every day they would say they were coming and then I would wait all day and they did not show up. Of course right before 5 o’clock they would send me a text that they were not showing up. I spoke with supervisor after supervisor and they were supposed to come back with the part needed on Monday. To be more clear, they canceled on me twice, and then the repairman showed up for the third scheduled repair without the part needed. I had already sent pictures of the error code and showed them that the washer was not draining the water. I sent all information asked for so that they would be sure to have the parts on the truck. The repair man said they would be back in two days and that the part was local so it would be no problem. On the day of my scheduled repair ( Wednesday ) they canceled again saying the part had not come in. I was told that I could get another appointment on Friday. I made such a fuss, that they apparently got a service man to come out today, Thursday. He told me that he actually carries the part that I needed on the truck, so why didn’t they send him in the first place? I’m glad that Sears finally got their act together and sent an efficient serviceman with the correct part to my house., but I will never use Sears again. I would suggest that you don’t either. I lost four days of work because of them. They never let me know they were weren’t coming until the last minute. On each occasion, they texted the day before they said that they would be here, but the window was all day until 5, which meant I was unable to go to work I have never dealt with such inefficiency with a company; however, both servicemen were personable and efficient.
Phyllis J,
Customer service response - We're sorry for the inconvenience and frustration you experienced, Phyllis. We're glad to hear that our servicemen were personable and efficient, but we regret the scheduling issues you faced. Thank you for your feedback.
Sears Home Services on 1744333940852
Ahmed did a great job repairing our dryer. He was very friendly and professional.
Jennifer (,
Customer service response - Thank you for the 5-star review, Jennifer! We're glad to hear that Ahmed was friendly and professional in repairing your dryer.
Sears Home Services on 1744154876438
Very good experience!!!
Miguel F,
Customer service response - Thank you for the 5-star review, Miguel! We're glad to hear you had a very good experience with us.
Sears Home Services on 1744078170495
Magaly B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1744078828214
Very professional and got my dryer working quickly.
Leslie B,
Customer service response - Thank you for the 5-star review, Leslie! We're glad to hear that our technician was professional and got your dryer working quickly.
Sears Home Services on 1743726781085
Joe H,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1743643372502
Knew what he was doing. Was a true professional and a gentleman. Very qualifies and versed. Great experience.
Maria P,
Customer service response - We apologize for the trouble you've faced, Maria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743555026906
Pedro B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1743465701639
The service provided today was top notch.
dejesuswilson,
Customer service response - Thank you for the 5-star review! We're glad to hear that you found our service top-notch.
Sears Home Services on 1743384022554
So professional and kind. He explained everything he was doing (kitchen appliances maintenance) and taught us how to do things ourselves - such a pleasant experience
Vicki H,
Customer service response - Thank you for the 5-star review, Vicki! We're glad to hear that our technician was professional, kind, and informative during your kitchen appliances maintenance.
Sears Home Services on 1743384380666
