Appointment Lookup
802-552-4364
1002 E State Highway 50 Reviews
Read reviews from customers who used our services at 1002 E State Highway 50
Total reviews
368
Average Rating
4.7/5
Oscar was excellent but the rest of your process sucks. Nothing but vague, cryptic messages that say nothing and don't answer questions. Oscar doesn't seem to talk to Sears, but I got 5 text messages from you overnight. This issue started when Oscar came and replaced the carburetor for $525 but it was faulty. He asked if I wanted another carburetor but didn't say if I would be charged again, my primary question. I can't just call Oscar because I don't have his number. Your Central Command seems to handle everything with vague cryptic messages. For example, you wanted to know if I would keep to appointment I made but the new carburetor was not here yet. Why would I keep the appoint if not replacement part was here yet. Then you asked if I had any parts to return to you, even before the appointment (what?) today. The whole process seems to lack coordination and communication between the various participants with computer generated computers spewing out ill-timed and pointless messages.
Grant D,
Customer service response - We appreciate your feedback regarding our process and understand that the communication may not have been clear. We apologize for any inconvenience this may have caused and thank you for bringing it to our attention. We value your business and will work to improve our coordination and communication between all parties involved in order to provide a better experience in the future.
Sears Home Services on 1706238934361
The technician was very professional, new exactly what was needed and quickly accomplished the task.
Dennis D,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback on our technician's professionalism and efficiency.
Sears Home Services on 1706237205421
True professional! He had great work ethic and was courteous. He cleaned the area well and went over everything with me before leaving. Highly recommend. Great asset to the company. I wish all repairmen to such pride in their work as he did.
Kimberly S,
Customer service response - Thank you for taking the time to leave such a positive review! We are glad to hear that our technician provided excellent service and left a clean and thorough work area. We appreciate your recommendation and are proud to have such dedicated professionals on our team.
Sears Home Services on 1707204555013
Ellie A,
Enrique is a knowledgeable and professional tech who clearly explains what he’s doing and is honest about what is needed or not needed.
Vivian N,
Louise F,
Seth was excellent! He taught me things about my dishwasher I never knew. He was extremely knowledgeable about my washer. You automated system sinks! You need for people to be able to speak to a real person on the phone. Seth was great though!
Helen G,
Heather H,
Victor the technician is always very professional, reliable and very kind. He does outstanding work.
Andrea R,
Enrique is a great technician, we’ll see if the company will be the same
Izabella R,
