Appointment Lookup
802-552-4364
1002 E State Highway 50 Reviews
Read reviews from customers who used our services at 1002 E State Highway 50
Total reviews
367
Average Rating
4.7/5
Victor was great! He was friendly all three times... three weeks to fully repair our washer. I guess that is better than the four weeks last year. The parts should not take 2 weeks to receive and departments send tech out without receiving all parts.
William& B,
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the extended repair time and the delay in receiving parts. We appreciate your feedback and will take it into consideration to improve our service.
Sears Home Services on 1707467241684
Tech was great. Tried for long time to find part. Even though problem not his fault as part could not be ordered.
elizabeth R,
Customer service response - We appreciate your feedback and apologize for any inconvenience caused. We're glad to hear that our technician provided great service, and we apologize for the challenge in finding the necessary part. Thank you for taking the time to leave a review.
Sears Home Services on 1707420316585
Excellent service. Professional in every way.
Chris G,
Customer service response - Thank you so much for your kind words and positive feedback about Sears Appliance Repair. We truly appreciate your business and are delighted to hear that you were satisfied with our professionalism.
Sears Home Services on 1707451043913
Elaine R,
Knowledgeable and able to resolve the problem
Lynda C,
Customer service response - Thank you for taking the time to leave a review. We apologize if the sentiment of your review was negative, and we appreciate your feedback. We are glad to hear that our team was knowledgeable and able to resolve your problem. Thank you for choosing our sears appliance repair.service.
Sears Home Services on 1707366073163
Great job right on time.
Rick H,
Customer service response - Thank you for taking the time to leave a review! We appreciate your kind words and are glad to hear that our service was timely and met your expectations.
Sears Home Services on 1707366106590
Peter E,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707175240036
Oscar was excellent but the rest of your process sucks. Nothing but vague, cryptic messages that say nothing and don't answer questions. Oscar doesn't seem to talk to Sears, but I got 5 text messages from you overnight. This issue started when Oscar came and replaced the carburetor for $525 but it was faulty. He asked if I wanted another carburetor but didn't say if I would be charged again, my primary question. I can't just call Oscar because I don't have his number. Your Central Command seems to handle everything with vague cryptic messages. For example, you wanted to know if I would keep to appointment I made but the new carburetor was not here yet. Why would I keep the appoint if not replacement part was here yet. Then you asked if I had any parts to return to you, even before the appointment (what?) today. The whole process seems to lack coordination and communication between the various participants with computer generated computers spewing out ill-timed and pointless messages.
Grant D,
Customer service response - We appreciate your feedback regarding our process and understand that the communication may not have been clear. We apologize for any inconvenience this may have caused and thank you for bringing it to our attention. We value your business and will work to improve our coordination and communication between all parties involved in order to provide a better experience in the future.
Sears Home Services on 1706238934361
The technician was very professional, new exactly what was needed and quickly accomplished the task.
Dennis D,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback on our technician's professionalism and efficiency.
Sears Home Services on 1706237205421
True professional! He had great work ethic and was courteous. He cleaned the area well and went over everything with me before leaving. Highly recommend. Great asset to the company. I wish all repairmen to such pride in their work as he did.
Kimberly S,
Customer service response - Thank you for taking the time to leave such a positive review! We are glad to hear that our technician provided excellent service and left a clean and thorough work area. We appreciate your recommendation and are proud to have such dedicated professionals on our team.
Sears Home Services on 1707204555013
