1002 E State Highway 50 Reviews

The technician was great. That the appointment window was 8-5 is horrible.

Choice home insurance assigned Sears to fix my AC unit that was leaking. Since the assignment last week, I could not contact Sears in different numbers. It always go to automated answers on phone, txt messages and emails. The window for the visit was too long, from 8-5. The technician showed up at 1 pm and first thing he asked when get to the house, was for the $85 fee from choice. He took a while to find the issue, but he didn’t fixed the plastic tray that was cracked and leaking water. I still have the issue and now I have to call the AC warranty to see if they cover it, as Choice will not cover.

I would give zero stars if that was an option. Very disappointed in Sears. This technician has come out to the property, collected payment and did absolutely nothing to remedy the AC issues. If Sears has any care in the world, they will call us. Impossible to reach a human being through them

If i could give zero stars I would. This company sent a tech from my warranty company, he requested payment before even looking at anything and providing a svc then I realized why: he did not look at the unit or even the thermostat even though we specified it was not coming and was freezing up and that thermostat was not reading correctly. I called and texted afterwards since I wasn't there, no response...crickets! Horrible service!! Oh and their window for the service was 8am-5pm, what type of window for a service is that.

He didn't fix the ice maker by replacing it, instead he said the previous tech didn't know what he was doing and he made a seal from wax and installed that instead if replacing my ice maker. The ice maker is not working at all now. I can't reach a human. This home warranty is a joke.

Unprofessional. After the technician left, error returned.

Repairman was impatient and did not provide any repair service today. There was some confusion and I implored him to let me call the Choice Home Warranty office to iron out the differences. The repairman was just plainly rude and left.

Got two techs that barely knew anything about HVAC...or spoke English. Sears ghosted me for the 1st appointment and was hours late for an appointment one week later. They stood around talking on their phone...to a more knowledgeable tech? 45 minutes later they took a guess at the issue and left not repairing anything. Another company found the issue within 5 minutes that was VERY obvious when shown to me. I recommend you look elsewhere.

This is a review to the sear as company. Not for the technician. How do you think the repair can cost more than the refrigerador itself. I believe there is something wrong in the way you are doing business. This is my 3rd tine i paid for the diagnosis and the quote is higher than go and buy the appliance.

Parts were replaced and dryer is still doing the same thing! Noisy and loud during drying cycle.