26996 Highway 19 North Reviews
Showing most recent reviews from verified customers of Sears Home Services
donna S
The technician Jaime was excellent, very efficient, knowledgeable and neat. However, very disappointed with the way Sears handles any technical problems with the service tech. He was here on time, the order wasn't correct. He wasted his time and mine trying to get all straightened out. Had to call numerous people because no one could help. Very annoyed at Sears for not having the details right in the first place and also wasting Jaime's time and mine.
Customer service response - We're delighted to hear about your positive experience with Jaime and appreciate your feedback on the coordination issues. We apologize for the inconvenience and are working to improve our process.
Sears Home Services on June 21, 2024
Michael M
The technician, Archie and his assistant, were very professional. They were dressed in uniforms, were polite and courteous. They knew what they were doing and quickly completed the repairs with creating any mess. The company, Sear Appliance Repair, did a great job of keeping us informed of our scheduled appointment and sent an appropriate number of reminder emails and texts. We give Sear and Archie 5 stars for a job well done and will use them again if we have other appliances that need service.
Customer service response - Thank you for your kind review! We are glad to hear that our technician Archie and his assistant provided professional service and completed the repairs efficiently. We appreciate your feedback and look forward to serving you again in the future.
Sears Home Services on February 09, 2024
Diana R
On Monday, after waiting 8 to 5 the repairman couldn’t complete the repair and had to order a part. The part was delivered and he was supposed to be back today. After waiting 8 to 5 today, I received a message that my washing machine repair has been rescheduled. No explanation and cannot speak to a live person. Only recordings. Service SUCKS.i have to give up another day 8 to 5 and have no faith they will even be here.
