1094 South East Vermont Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
tim W
Mike is just a super fantastic repairman Great attitude and represents the company very well.
Customer service response - Thank you for your kind words! We're thrilled to hear you had a great experience with Mike and our service.
Sears Home Services on March 26, 2024
Deirdre M
Sears Tech 0911826 absolutely saved the day today fixing our washer. He answered all my questions and was professional, respectful and knowledgeable.
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We are glad that our technician was able to assist you effectively and provide excellent customer service.
Sears Home Services on February 05, 2024
John M
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 22, 2024
Dean M
The tech came and was here about three hours and the problem is still there and there isn't any phone number where you can speak to a real person,
Customer service response - We apologize for the trouble you've faced, Dean. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 03, 2025
Baya G
My appointment is today, I called at 8:32 this morning to confirm , I was told that a technician will come between 12 noon - 12:35. I gave it 30 minutes before I called them again, they gave another time 2:00-2:30. Come 3:05 not a single soul showed up nor a courtesy call from them. I called again, the guy I spoke to, gave me thr weirdest suggestion - to call from a different number that’s not on their file, so I can talk to a technician. That he can’t help me since that’s how management set it up. I told him that I spoke to a lady at 1:00 and was able to give me a time(2-2:30). Then, he said, a technician will be there between 4:17 -4:45. Let’s see if the guy will show up at 4:45. These people can’t even give you a courtesy call like those guys that deliver your appliances. Well, no soul showed up and no calls either.
Customer service response - We apologize for the trouble you've faced, Baya. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 06, 2024
