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4737 Concord Pike Reviews
Read reviews from customers who used our services at 4737 Concord Pike
Total reviews
193
Average Rating
4.8/5
Poor customer service and a waste of money.
My garbage disposal died. I filled a claim. The technician came out and informed me that he had to call the office since they typically don't service that brand. I told him to replace it with one that they service. He said he can't do that. Now my disposal still doesn't work, my sink is still backed up and I have to wait 24-72 (business) hours to get a response. Not happy!
Kim G,
Wilmington, DESeevicecrepair
He was helpful and competent, irritated my first appointment was rescheduled after sitting home all day waiting and the fact you can never talk to anyone on the phone
Louis C,
Garnet Valley, PAReplacement of ice maker
technician was quick and efficient. I would recommend Sears appliance services to anyone needing a repair
Shane B,
Penns Grove, NJ3 Stars
They were both very quick and thought efficient, but the Micro wave is slightly loose above the stove and we found a black screw on the floor that didn't make it back into the microwave. Don't know what it is for.
Patrice L,
Wilmington, DELeads to learn basic manners..
No Good Morming or Greeting just walks straight in your house. Had a discrepancy about the warranty and service that should be rendered. A tad rude if I must say Call me 3026024266
Taynay C,
Wilmington, DELG Dryer repair
Hi Terry was knowledgeable and provided service on 7/26; however, dryer is still not drying towels when I put a load of towels in last night. I need a tech to return to fix the dryer. Irene Grugan
Irene G,
Wilmington, DEHmm
He was over 3hrs late and the washer worked for 1 cycle and the problem is back
Mary C,
Wilmington, DECustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740697638632
Not great
Technician was not careful placing burner grates on polished stainless steel grill cover. Needed to borrow tools and carburetor cleaner. Left greasy paper towels on counter. Not very communicative. Was unable to fix drip tray issue. Fixed non-igniting burner.
Rich D,
Penns Grove, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693863369024
Gas Dryer with new timer
Terry P. came today to install the new timer for my gas dryer. I was thrilled it finally got repaired and no more visits to the laundromat.
Anne L,
Wilmington, DECustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1737066850099
The problem still not solved
The washer still makes the noise. The problem hasn't been solved.
Chai L,
Wilmington, DECustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734848151735