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19563 Coastal Highway Unit A Reviews
Read reviews from customers who used our services at 19563 Coastal Highway Unit A
Total reviews
500
Average Rating
4.6/5
Gary S,
Customer service response - Thanks for the great rating, Gary! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747361171771
Wasn’t happy about the constant updates (4)on when the technician would eventually arrive, but was very happy with his service when he arrived.
Todd A,
Customer service response - We apologize for the inconvenience caused by the frequent updates, but we're glad to hear that you were satisfied with the technician's service. Thank you for your feedback.
Sears Home Services on 1716172345042
Marshall is a good technician. However, per his background and expertise (and what he stated to us) he has no experience with ovens. This is the 2nd time Sears has sent someone to our home to try to resolve the issue that has no oven experience. Of course we still had to pay for a service call and ended up not really accomplishing anything.
Daniel L,
The light wasn’t checked on the surface light which is a switch on the microwave. Otherwise the visit went well and the microwave works
Mary O,
Customer service response - We apologize for the oversight with the surface light, Mary. Thank you for your feedback, and we're glad to hear the microwave is working well.
Sears Home Services on 1772496127148
Not very good service. Too long to get here, and tech was supposed to order a new thermostat. Apparently the job was canceled by Sesrs. Sears never informed me.
Melvin B,
Customer service response - We apologize for the delay and lack of communication, Melvin. Thank you for your feedback, and we recommend contacting us directly to resolve this issue.
Sears Home Services on 1767744337625
Too many visits [3]. Too many text messages. Twice received call from repair tech "he was at the door" at 0700. Big issues will scheduler. Three parts at exhorted cost. Would have easier in getting a NEWER dishwasher.
MariaEd V,
Customer service response - We apologize for the inconvenience with the multiple visits and scheduling issues, MariaEd. We appreciate your feedback and will take it into consideration to improve our service.
Sears Home Services on 1764128344499
jason was great. order parts but atlas the stove showed an error on monday. technicians came out five times and now I am trying to get my new stove. I have missed Thanksgiving Christmas cooking in my house not very happy.
Second P,
Customer service response - We're glad to hear Jason was great. We apologize for the ongoing issue with your stove and recommend contacting us directly so we can assist further.
Sears Home Services on 1763599046249
Mostly a positive experience, I'd give four stars but a delay in getting all parts ordered plus a missed appointment--I have to call the helpdesk the same day of the appointment just to discover it has been rescheduled (!!)--reduced my appreciation for their services. It works as long you can deal with some delays and miscoordination on their end.
Ruben O,
Customer service response - We apologize for the inconvenience caused by the delay and miscommunication, and are grateful for your understanding and feedback. Thank you for taking the time to share your experience.
Sears Home Services on 1722418609900
The service is good; the app is horrible. You cannot get a link to talk with a person to resolve issues that could be quickly resolved.
George H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1770853798519
Jason was knowledgeable and efficient. Made the repairs to our dishwasher quickly and correctly. Unfortunately, it took Sears a month to send Jason. Had to go without a dishwasher the entire time. It made it inconvenient for the parties we had during that period. I’ll be cancelling the Sears home repair service.
Richard R,
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749007441281
