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1000 Dover Mall Reviews
Read reviews from customers who used our services at 1000 Dover Mall
Total reviews
619
Average Rating
4.8/5
Great Worker
Eric was a very knowledgeable service person. We'd welcome him back anytime.
Jean S,
Smyrna, DEWasher gesting
Technician ran tests to determine any issues. Came up fine.
George P,
Harrington, DEExcellent service
Joe is a highly professional service tech who replaced a part in our refrigerator this morning. He arrived on time, was pleasant and friendly...and now our ice maker is making ice. I would highly reccomend him.
Vincent W,
Milford, DEThe best
The best he needs to be promoted. He was a true professional.
Willie J,
Dover, DEDishwasher repair
Took three service calls, but he stuck with it and got us going again. Very polite and good guy.
Sam D,
Magnolia, DEFive star rating
Best tech you have. He needs a raise. He's very customer friendly.
Willie J,
Dover, DEWasher repair
The scheduled appointment was very easy to make. She was prompt, easy to understand. We were able to get a quick response. Our technician was very friendly and knowledgeable. He couldn't find the problem at first but kept at it until he found a resolution. Thank you for your service.
Jeanne M,
Felton, DEbosch dishwasher
Thank you Eric for repairing my dishwasher. You were very thorough and patient to diagnose the problem. We had other companies come out they could not properly diagnose the problem. Thank you again!!!
Margaret B,
Magnolia, DEJoe did an excellent job. I would rate him more stars than f
Joe was timely very nice and personable. Explained to me what part had broken and how that head impacted replaced it installed the new parts I requested since the funnel and the bracket were not easily cleanable so now I have what appears to be a brand new 15 year-old refrigerator. I think it's that old so I am very pleased. I was not happy with my contract plan, but that has nothing to do with Joe. I found that I could not have my 10% deducted from my bill that was not with Joe, but with the prior tech who came to check out what was needed the 10% offer through the end of the year, he knew nothing about and the opportunity to use my rewards rather than Charge again on my Sears. Credit card was not or to use the rewards to pay you rather than a new charge on my credit card when he came to check it out he knew nothing about so now that we finalize the project. I'm gonna give you guys a call and see if we can use my reward points. Credit me back my credit card charge for the parts I bought in the $90 visit And also get the 10% off but as I say that has nothing to do with Joe today, he was great and that he suggested I do that since his prior colleague did not follow up when he was here. Another issue was the multiple rescheduling of this appointment not for me but from you with a last minute day of Notification just hours before the arrival time which had been already scheduled on your website that he wasn't coming, so it's been a couple months not a critical need in this case, but especially given that the refrigerator itself might not have been working at all. I feel that this is not a reliable maintenance plan for me and we'll talk with that group accordingly to those are just the reasons why of a customer of yours for decades so I'm hopeful as I talk with your colleagues that we have a resolution I can be comfortable with this is Peggy Prouse the card holder
Peggy P,
Dover, DEProfessional
Joe provided the kind of service everyone deserves to have. He was promt, polite, and knowledgeable. A credit to his profession.
Stanley B,
Dover, DE