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1000 Dover Mall Reviews

Read reviews from customers who used our services at 1000 Dover Mall

Total reviews

619

Average Rating

4.8/5

5 stars for tech, 1 star for AI customer support.
November 20, 2025
Overall rating

Tech. Was knowledgeable, courteous and competent! Customer service was lacking and frustrating. Experienced scheduling issues where technician did not show until after three confirmed appointments. Couldn't get a person to discuss concerns with and AI responses continued to repeat same responses without addressing the issue.

James T,

Dover, DE
Excellent Service!
November 20, 2025
Overall rating

Barry is professional, knowledgeable, fast and efficient. Repaired my ice maker in no time, left no mess behind and explained everything about the job clearly and easy to understand.

Linda S,

Felton, DE
Kitchen aid commercial oven
November 18, 2025
Overall rating

Eric was wonderful. Came in to my home, tested everything and was very knowledgeable. Would definitely recommend him and will use him for any future repairs.

Caroline D,

Dover, DE
Refrigerator repair
November 15, 2025
Overall rating

Very knowledgeable and was able to fix the problem after his co worker left me in limbo for 2 months.

Nakeisha W,

Smyrna, DE
Excellent Service
November 14, 2025
Overall rating

Barry explained everything in a way I could understand. Thank you

Thomasine W,

Smyrna, DE
Excellent service
November 12, 2025
Overall rating

Knowledgeable and friendly technician. This is not my first experience with Eric, he has always been very helpful.

Adam S,

Clayton, DE
Review of fridge repair
November 11, 2025
Overall rating

Barry was amazing and incredibly patient. He worked so hard to get our fridge working. He is a wonderful hard worker!!

Christiane S,

Dover, DE
Technician
November 10, 2025
Overall rating

Barry was very effective and efficient. He arrived when he said he would explain what I was to expect from my repair. I would very much like for him to come again if I have another repair

Shelia D,

Magnolia, DE
Replace inner glass to oven
November 06, 2025
Overall rating

Eric was fantastic! Super nice, friendly and knew what he was doing. Communication and rescheduling the worst experience. Not being able to talk to someone live is not good. I waited 1 full day with no one showing and then I had to set another appointment. This is not good customer service nor the way any company should work.

Donald F,

Dover, DE
Washing machine
November 05, 2025
Overall rating

He did a great job. Personable, professional. First tech. did not get the problem diagnosed correctly, but Eric found the problem and got it fixed.

Maryann S,

Dover, DE