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1000 Dover Mall Reviews
Read reviews from customers who used our services at 1000 Dover Mall
Total reviews
619
Average Rating
4.8/5
Excellent customer service
Joe was very professional & personable. Excellent customer service & explained everything to me. Educated me on maintenance I can do. Highly recommend.
Joyce H,
Camden Wyo, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722462977037
Barely looked into the issue
Tech came to the house barely looked at refrigerator and wanted payment right away. Horrible.. waste of money.. spent 5 mins and gave a generic reason of what was wrong NEVER even touched the refrigerator
Breanna T,
Dover, DECustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722462070885
Thank you !!!!!
It worked out I had the same day service! Our refrigerator fan stopped working and was freezing some of our meats. Now it works perfectly. Thank you!!
Robert B,
Smyrna, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721165371858
Rushed and poor service.
Joe came to my home and was here a total of 8 minutes from entry to exit. He didn't stay long enough to let the dryer run to see if it actually heated up and was working properly. I told him I didn't feel it heating. He changed the setting to normal cycle and turned it on and still no heat. He said let it run. Packed his stuff and left.
LD,
DECustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1719438007114
Horrible Attitude and Unprofessional
The tech that came out, just like the first one was on the phone and never ended his conversation while working. However, "this tech" was rude told me he the insurance company (which is warranty company) was not gonna cover it. I advised him, he wouldn't have been dispatched if that were the case. I also stated I have an email stating the coverage. He began by saying and I do quote " he doesn't care WHAT I have that he was NOT gonna fix it! I said hold a minute, let me call. He said NO! I'm NOT waiting for nobody! And just walked out the door. Horrible service!!! Yet, I am the paying customer!
Cathy E,
Dover, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716413091228
Not complete
Andrew was able to turn my stove on yesterday (12/13/23) and then he left my home. Before he left, he turned the oven on and set it at 350 degrees and said that I could then turn it off when it reached 350 degrees. I wanted to turn it off, but it wouldn't turn off. I then called Choice Warranty again to have Andrew back asap. I have propane Gas for cooking, and it would not turn off. The stove became hotter than it usually does even to touch. So, I had a friend come over to help me pull my stove out so I would unplug it. I still do not have a stove use. Choice tells me today that I have to get sears tech back. All of this has then a big jock. I have not been able to cook or bake since 11/18/23!
Tina M,
Frederica, DECustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702593667835
Unhappy Customer
The new parts were installed, I ran the dishwasher, and there was no hot water and no hot drying. The dishes were dripping wet. Can't you fix it?
Frank K,
Queen Anne, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698442419025
Unhappy
The service man was at the house this morning and said the numbers for stove were not on the back however they are I had to send a picture previously. And now still without a way to cook absolute waste of time and money
Donna D,
Felton, DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697232820874
Will never use Sears Services again.
You had better monitor your staff. Pointless to say anymore.
Ann B,
Dover, DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695850825066
The man lied about there being chewed wired and left
My experience was not well. this man said there was mouse poop and chewed wires so he took all the parts even the wheeles to fix my rack in my dishwasher. he took them all and left, so when I got home I pulled my entire dishwasher out, witch he never did and I did find a little bit of mouse poop behind the dishwasher but I inspected every wire and all the insulation for chew marks like Jason told me there was and upon my inspection there was no bad wires or even any trace of a mouse chewing anything at all so he lied to me just cause he didn't feel like fixing my dishwasher.
Hunter N,
Preston, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691624694970