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1000 Dover Mall Reviews
Read reviews from customers who used our services at 1000 Dover Mall
Total reviews
616
Average Rating
4.8/5
Terrible
Eric is the worse. No show for the 4th time. No contact. Sears is terrible! Lost another day's pay.
Erlene G,
Dover, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731374875056
Dryer service
I called for service because the dryer was not drying clothes in the Wrinkle Control cycle. He couldn't find anything wrong and told me to use the time cycle. That does work but why is the other cycle on the dryer if I am not suppose to use it. I think the clothes use to come out less wrinkled when I could use that cycle.
Preston B,
Felton, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730761906921
Clothes Washer still not working
Sears must have missed diagnosed my washing machine. After Eric installed the new part, my machine still isn't working properly. I don't know what to do now.
Sharon S,
Dover, DECustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1730421013213
Eric repair
Eric did the work needed. The washer still moves around while spinning. I have another appointment tomorrow.
Michael T,
Milford, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727390181180
Didn't fix my problem
My issue was not fixed and I was told we would get a follow up and never did
Rachel F,
Cecilton, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724276952578
08/5/2024
The washer is still not working. It's still making a loud noise sound.
Brittany C,
Dover, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722902373232
Excellent customer service
Joe was very professional & personable. Excellent customer service & explained everything to me. Educated me on maintenance I can do. Highly recommend.
Joyce H,
Camden Wyo, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722462977037
Barely looked into the issue
Tech came to the house barely looked at refrigerator and wanted payment right away. Horrible.. waste of money.. spent 5 mins and gave a generic reason of what was wrong NEVER even touched the refrigerator
Breanna T,
Dover, DECustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722462070885
Thank you !!!!!
It worked out I had the same day service! Our refrigerator fan stopped working and was freezing some of our meats. Now it works perfectly. Thank you!!
Robert B,
Smyrna, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721165371858
Rushed and poor service.
Joe came to my home and was here a total of 8 minutes from entry to exit. He didn't stay long enough to let the dryer run to see if it actually heated up and was working properly. I told him I didn't feel it heating. He changed the setting to normal cycle and turned it on and still no heat. He said let it run. Packed his stuff and left.
LD,
DECustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1719438007114