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1000 Dover Mall Reviews
Read reviews from customers who used our services at 1000 Dover Mall
Total reviews
619
Average Rating
4.8/5
He lied
He never showed up to my house. He lied and stated he completed the job and never completed it.
Zaheeda B,
Dover, DECustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1753306418606
Made a judgement
Charles walked through the door and announced that he had 26 years of experience, which was NOT asked! After examining the HVAC unit he made a judgemental conclusion that the control board was tampered with or rewired. This conclusion was accepted by the warranty company inspite of me getting a second opinion that says otherwise. The warranty company denied my claim based on Charles' 26 years of judgemental decision. I plan to sue. The second opinion has the same pictures, BUT, is unable to give a definitive conclusion of why the control board was fired. According to them, it could have have a power surge, an accumulation of dust/debris that caused a burnout, perhaps a beetle or other critters touched the wires One way or the other, I feel that, Charles had no right to make a determination about how the control board fired out. So when we go to court, he needs to show what a control board looks like before being miswired/tampered with as opposed to a control board like mine that was otherwise fired, perhaps by another reason!!
Denyse M,
Felton, DECustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751147187601
Bad
It's not fixed this was the 3rd visit still unusable
James W,
Dover, DECustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739660887431
Terrible
Eric is the worse. No show for the 4th time. No contact. Sears is terrible! Lost another day's pay.
Erlene G,
Dover, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731374875056
Dryer service
I called for service because the dryer was not drying clothes in the Wrinkle Control cycle. He couldn't find anything wrong and told me to use the time cycle. That does work but why is the other cycle on the dryer if I am not suppose to use it. I think the clothes use to come out less wrinkled when I could use that cycle.
Preston B,
Felton, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730761906921
Clothes Washer still not working
Sears must have missed diagnosed my washing machine. After Eric installed the new part, my machine still isn't working properly. I don't know what to do now.
Sharon S,
Dover, DECustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1730421013213
Eric repair
Eric did the work needed. The washer still moves around while spinning. I have another appointment tomorrow.
Michael T,
Milford, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727390181180
Didn't fix my problem
My issue was not fixed and I was told we would get a follow up and never did
Rachel F,
Cecilton, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724276952578
08/5/2024
The washer is still not working. It's still making a loud noise sound.
Brittany C,
Dover, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722902373232
Excellent customer service
Joe was very professional & personable. Excellent customer service & explained everything to me. Educated me on maintenance I can do. Highly recommend.
Joyce H,
Camden Wyo, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722462977037