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1000 Dover Mall Reviews

Read reviews from customers who used our services at 1000 Dover Mall

Total reviews

619

Average Rating

4.8/5

Great service
October 25, 2023
Overall rating

Time frame was not the best but the service technicians did a great job

Roger P,

Magnolia, DE
Tech
August 19, 2023
Overall rating

Okay, might need to be a little more specific and clear.

Hermann F,

Dover, DE
Time
August 11, 2023
Overall rating

Way too early at 7:00 am. Very good service.

Susan M,

Camden, DE
AC Tech
August 08, 2023
Overall rating

Scott explained things he did and was going to do, very professional.

Maria D,

Milton, DE
Ice maker
January 21, 2026
Overall rating

Still not working. Needed new water filter. Ordered one and replaced it that afternoon. Have no water flow in ice maker or water dispenser

Thomas W,

Dover, DE
Cindy Thompson
December 10, 2025
Overall rating

Joseph was great but I'm really disappointed because I paid 119.00 and the problem is still there. Really disturbing to pay and nothing was done. 😵‍💫😵‍💫😵‍💫😵‍💫

Cindy T,

Hartly, DE
Very loud
September 15, 2025
Overall rating

When my wife came into the room during the service, the main tech did not acknowledge her, but the person in training did, so I'm concerned about that. He was very loud and really did not listen to what I had to say at first.

Carlin B,

Hartly, DE
Dishwasher Broken
July 31, 2025
Overall rating

My service technician was Pleasant and professional. Thank you. However the price to fix the dishwasher was double the amount of the actual dishwasher so I had to decline services.

Paul R,

Townsend, DE
Tech was surprised
March 05, 2025
Overall rating

Tech called he didn't know about service call till late. It had been scheduled. He asked what it was doing and if there were parts. When I told him what it was doing and the transmission was there he stated that wasn't it but he would look. He made it very clear he had no intention of fixing it. Without saying that. We did get it bought back but I am pretty confident the transmission would have fixed. I feel like the company was rushing the tech and surprise adding stops to his day.

Bryan J,

Felton, DE
Owner
August 14, 2023
Overall rating

I had the unit disconnected from plumbing and electrical so he could pull it out to install replacement parts. Then I'm told I have to hook it back up myself. Are you serious? That's not complete service in my book. Sears, you need to complete the job.

Frank K,

Queen Anne, MD