Sears LogoHeader Sears Logo

1000 Dover Mall Reviews

Read reviews from customers who used our services at 1000 Dover Mall

Total reviews

616

Average Rating

4.8/5

Courteous, Willingness to listen to customer
May 08, 2025
Overall rating

The technician was great, however Sears Protect has a lot of work to do when it comes to customer service. 1. Online chat doesn't give the options needed to address customer issues, the word "OTHER" should be implemented as an option. 2. Don't make appointments when there is not enough technicians to service the customer. My appointment was rescheduled 4 times having to wait all day and no one showed up.. 3. Most of all customers have no way to speak with a human without having to be on the phone &/or online pushing buttons for hours getting know where. Sears Protect you need to do better.

Eddie W,

Dover, DE
Great service technician!
May 08, 2025
Overall rating

The service technician was wonderful! Kept updating me on the progress, explained the issue, checked everything, provided empathy for my issue…. Was very pleasant and knowledgeable! He is a great representation and example how a service technician/person should be! Excellent!

Monica B,

Magnolia, DE
Fix stove
May 02, 2025
Overall rating

The technician was cautious prompt clean helpful and very pleasant. He was very professional and knowledgeable. I would always recommend him to my freinds and family

Carmen F,

Millington, MD
Refrigerator repair
May 02, 2025
Overall rating

Joe was timely, knowledgeable, and overall very helpful. He was clear on what the issue was and how to remedy it.

Michael W,

Magnolia, DE
Dryer not getting hot
May 01, 2025
Overall rating

Eric was very knowledgeable and professional. He completed the job with no problem.

Kevin B,

Camden Wyoming, DE
Fixed washer/dryer
April 23, 2025
Overall rating

Prompt polite efficient service

Christine D,

Milford, DE
Excellent
April 17, 2025
Overall rating

Very pleasant and professional and he efficiently completed the repair.

Cathleen P,

Dover, DE
Title?
April 17, 2025
Overall rating

He was in and out quickly. I have not verified the repair yet.

Holly I,

Frederica, DE
Excellent Service
April 11, 2025
Overall rating

Eric got the washer fixed quickly and was very pleasant.

Gayle W,

Felton, DE
I will recommend you guys
March 08, 2025
Overall rating

Joe was great fast and professional

Dwayne J,

Lincoln, DE