1445 New Britain Ave Reviews

Mixed ratings. Jacob D is great he is a very thorough and professional technician. He deserves 5 stars ! The company deserves zero stars for customer communications. If you need to change an appointment or ask a question there is not any way to get a human to answer the phone it is all AI prompts which loop continually.

The only reason I gave 1 star is that I was unable to give 0 stars. Broken promises, three times rescheduled after “no shows”, no human accountability (chat bots only). My family worked for Sears years and I will NEVER use their services again. And after I posted my experience, Sears had the audacity to ask me to contact them. I guess it was too much trouble for Sears to reach out to the customer. I’ll let their actions speak for themselves.

Arrived leaking water. First repair date available 30 days out. They canceled that morning and told me to reschedule with their virtual AI link. Returned.

Problem not fixed. I told tech the issue and didn’t listen. Not happy!!!!!!!!!!! Need to waste time waiting for another tech!!!!

If I could rate lower I would. This was a horrible experience.

We booked sears appliance repair for our dryer. They quoted us a time window of 8am to 5pm. My husband took the day off of work and they were a NO CALL NO SHOW. He tried to call multiple times to see what was going on. The AI customer service rep was not helpful at all. When we finally reached a live person, they said they’re would reach out to a technician and call us back to see what happened. We never received a call back. Please please please save yourself the headache and use anyone but sears. They will not show up to the appointment. Update: I called the phone number left in the reply to this review from sears. It did not lead me to any customer service representative I could share this experience with. It is useless. Like Sears appliance repair.

single handedly worst customer service ever. We had appointments and both days we had 8am then 1030, then 130 then no show. lost 2 days of work because of this. Go with local repair and stay away from them. Call centers repeat same mantra of either we do not have access to tech or tech says you are next stop How do we get text saying tech arriving about 8am and then go to no show twice. Horrible, Horrible Horrible. Deserve 0 stars

You need better communication on every visit. First importance,Technician needs to ring the doorbell to let the customer know that you have arrived at their Front door of their home. Also just as important as the first Importance. Is to pay very close attention to the time the customer says they’re going to be home . For example after 2:00 pm was put in the special Instructions for the technician but he arrived in the morning when I was still at work.. Following these instructions makes a difference in getting the services completed. Ignoring these Instructions means you don’t care if the customer gets the maintenance service completed at their home.This is neglect and pour customer service for me and sad because I have been a customer for over 15 years and never received such care less service from a Sears Technician.I pay for this service, it is not free and I would like to get my moneys worth for the technicians complying to rendering good customer service. This does not deserve even a one star, but they don’t allow me to post ithis message without any star.

The technician never showed up and wrote a fake service report saying he showed up and looked at the washer. The technician is a liar and committed fraud. Can't believe Sears has people this dishonest working for them. This technician should be fired and arrested for committing fraud. Saying he did a job when he never even showed up.

The service visit was useless. The repairman told us things we already knew and did little to try to diagnose the problem. We are left with the same leaky dryer. We will avoid using sears for repairs in the future.