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1445 New Britain Ave Reviews
Read reviews from customers who used our services at 1445 New Britain Ave
Total reviews
146
Average Rating
4.5/5
The technician never showed up and wrote a fake service report saying he showed up and looked at the washer. The technician is a liar and committed fraud. Can't believe Sears has people this dishonest working for them. This technician should be fired and arrested for committing fraud. Saying he did a job when he never even showed up.
david I,
Customer service response - We're really sorry to hear about your experience, david. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1729744228103
The service visit was useless. The repairman told us things we already knew and did little to try to diagnose the problem. We are left with the same leaky dryer. We will avoid using sears for repairs in the future.
Bayard F,
Customer service response - We apologize for the trouble you've faced, Bayard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454265925
I'm very frustrated that a part was shown as delivered for our dryer, but no one could locate where the part was delivered to. I even made some calls myself. They reordered the part with another appointment for tomorrow and I called to inquire about the part and they don't even have a tracking number for it?! I want a refund because they make you pay in advance!! Three weeks we've been waiting and no call, email or text on the status of the part or our service call. I will go somewhere else. Horrible customer service system to deal with and no follow up!
Elizabeth S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720497156249
Terrible service. Initial technician ordered a wrong part which was discovered by another technician who discovered that we needed another part. This part has been on backorder for 3 weeks. Constant followups to customer service has led nowhere. Each time Im told my issue has been escalated to parts. One time a rep told me the part was on the way. A complete fabrication. Meanwhile my credit card has been charged $700 and the washer isnt fixed. I have left a poor rating in several areas. This seems more and more like a scam
Tim H,
Customer service response - Thank you for taking the time to bring this to our attention, Tim. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709776521910
i was called and told that sears do not do sub zero repairs,
sachin V,
Customer service response - Thank you for taking the time to bring this to our attention, sachin. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705482092819
Service technician did the worst job yesterday. He opened the washer dryer combo and replaced some part in dryer. However he ruined the washer timer knob and as a result we cannot use the washer dryer combo anymore. Sears need to send another technician to correct the problem their technician created.
inder O,
