595 Straits Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
helena G
Customer service response - A big thank you, helena, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
Deb N
Michael is very professional & was diligent with keeping me posted on his arrival time. His diagnosis knowledge & repair timing is impressive.
Customer service response - Thank you for highlighting Michael's professionalism and expertise in diagnosis and repair. We're thrilled his communication and punctuality made a positive impression.
Sears Home Services on May 28, 2024
maryann A
Consistently professional, knowledgeable and prompt. Excellent technician communication regarding status of service appointment. Automated phone system is terrible. Worst of the worst.
Customer service response - Thank you for acknowledging our professionalism, knowledge, and communication. We're glad to hear your experience was positive.
Sears Home Services on May 20, 2024
Roseanne C
Customer service response - A big thank you, Roseanne, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 13, 2024
Sherry Y
Although my problem couldn’t be resolved, the technician was efficient and professional. Edited to add that the problem couldn't be resolved because parts are no longer available for my dryer.
Customer service response - I'm sorry we couldn't resolve your issue, however, I appreciate your positive feedback on our technician's efficiency and professionalism. Thank you for taking the time to leave a review.
Sears Home Services on March 12, 2024
michelle G
The technician Mr Steve was very polite and gave me great imput on prevention.
Customer service response - We're fortunate to have Steve on our team, and we appreciate your positive feedback on his work! Thank you for taking the time to review our service.
Sears Home Services on March 12, 2024
moldy M
Steve was great. Explained everything in detail. Very friendly.
Customer service response - Thank you for your feedback! We are glad to hear that Steve provided great service and was friendly while explaining everything in detail.
Sears Home Services on March 06, 2024
Margaret S
Jermaine was on time, enthusiastic, knowledgeable and efficient. He located the sound and identified it as the ice-maker we had never had hooked up and don't need. He removed it, checked for any other problems, returned the freezer to its normal state and cleaned the entire area in which he worked. He is the epitome of excellence in his work ethic. His personality eased any fears we had about our 10-year-old fridge. We give him an A+++. Billy & Peggy, Litchfield
Customer service response - Thank you so much for sharing your positive experience with Jermaine. We sincerely appreciate your feedback and are thrilled to hear that he provided excellent service, addressed the issue efficiently, and left the area clean. We are grateful for your support.
Sears Home Services on January 24, 2024
Victor P
Knowledgeable, courteous and friendly. Had my washer up and running asap! Thank you so much!
Customer service response - Thank you for taking the time to leave a positive review. We are glad to hear that our team was able to quickly and efficiently fix your washer. We appreciate your business!
Sears Home Services on February 08, 2024
Paul
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024