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595 Straits Turnpike Reviews
Read reviews from customers who used our services at 595 Straits Turnpike
Total reviews
151
Average Rating
4.6/5
Refrigerator was not repaired it is going on a year and never repaired they keep sending people out to repair and refuse to replace
Emanuela C,
Customer service response - We're really sorry to hear about your experience, Emanuela. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776649970801
Problem was not resolved and argued about whose fault it was. I would not use them again.
carol S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773704942831
Not fixed Update: Can not talk to a live agent
Joanne J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1772419820262
After about 3 mins of talking with the original tech, he diagnosed that the LED lights needed to be replaced, he did not diagnose anything at all. So he ordered tje 2 fixtures and said he would be back on Sat, this wasfter
Tom M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764642648100
My machine was broken which sucked but Scott made derogatory comments about my job the made me feel uncomfortable. I would never invite Sears back into my home. The flat rate for 5 mins of work to tell my my machine was broken. Also trying to over sell a 5 dollar screw for 42 dollars and a 300 dollar part for 420 dollars was crazy. I understand making money on their end but that, in addition to devaluing my role in society, I wasn’t a fan. I didn’t even give him the chance to try to sell me a new machine, I wanted him out of my house.
Joshua O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1763952693751
Awful service. Given an 8am to 5pm window with minimal to zero communication in between and then appointment was cancelled at the last minute both times. Very poor communication.
Tracy H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755659539366
I can’t speak for Jacob’s service because he never showed up for my appointment. I did not receive a courtesy call either. If I had, this entire situation could have been avoided. He arrived at the wrong address, serviced their dryer which was NOT broken, and I received an email with the total I was charged!! And that my service was complete. I tried calling every number provided on any one of my 10,000 confirmation emails to no avail. The only human I was able to speak to was unable to contact the technician or anyone that could help for that matter. They did schedule me for another appointment which I did not approve and will most certainly be cancelling. TBD how I will resolve this as I have now been charged for a service call that I never received with seemingly zero repercussions.
Josephine G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750641382362
Not recommended. $140 diagnostic fee wasted. And my time. Appliance serviced by manufacturer who replaced faulty part.
Henrik,
Customer service response - We apologize for the trouble you've faced, Henrik. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742346133973
The issue with the microwave sparking is not caused by food splatter. For a tech to tell us that sparking is caused by food splatter is absolutely absurd.
Brian M,
Customer service response - We apologize for the trouble you've faced, Brian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726711480637
The first tech Came in early June he was coming back in 3 weeks and never came back. The second technician was supposed to come today and didn’t show. Worst service ever! I’ll be researching alternatives this weekend and canceling this service.
Monique Y,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149854921
