850 Hartford Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Robert J
Chad came to trouble shoot our ice maker that has been replaced twice and still not creating any ice. Chad found that the fan blades in the lower freezer unit had fallen off. He took everything apart and re attached the fan blades, hopefully now we will get some ice. Chad was great
Customer service response - Thank you for sharing your experience, Robert. We're glad Chad was able to identify and address the issue with your ice maker effectively.
Sears Home Services on September 03, 2024
Bill S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 03, 2024
Deirdre S
👍 great!
Customer service response - Thank you for the positive feedback, Deirdre! We're glad you had a great experience with our service.
Sears Home Services on August 27, 2024
Lorraine M
David promptly replaced the non-functioning component (ice-maker unit). During testing, he discovered the failure was actually due to a defective wiring harness issue that had disrupted power to the ice-maker. This manufacturing defect is unrepairable. David explaining our options under the terms of our Extended Warranty Plan. He was courteous and respectful of my home while working.
Customer service response - Thank you for sharing your experience, Lorraine. We're pleased to hear David's thoroughness and professionalism in addressing the issue and explaining your options.
Sears Home Services on August 26, 2024
C P
Kevin is a experienced and professional technician. His work ethic is perfect. My dishwasher is working like new.
Customer service response - Thank you for your wonderful feedback! We're delighted to hear that Kevin's expertise and professionalism have your dishwasher working like new.
Sears Home Services on August 22, 2024
Nancy M
Very pleasant and did a good job
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 20, 2024
Mondy
I was really happy Mike came over . He was very pleasant , kind and respectful . He seemed to be very knowledgeable at what he does. Thank you Mike !
Customer service response - We're thrilled to hear about your positive experience with Mike. Thank you for sharing your feedback!
Sears Home Services on August 07, 2024
Cheryl K
Experienced, professional and friendly. Also, took time to explain what happened to my appliance. Same tech worked on my refrigerator in the past, and provided excellent service then as well!
Customer service response - Thank you for your kind words and for acknowledging our technician's professionalism and friendliness. We're thrilled to hear about your positive experiences with our service.
Sears Home Services on August 01, 2024
Becky P
Very quick, focus and knowledgable.
Customer service response - Thank you for highlighting our speed, focus, and expertise. We’re thrilled to have met your expectations!
Sears Home Services on July 22, 2024
Wendy B
Great service. Professional, good humor and very much appreciated the updates in time of arrival.
Customer service response - Thank you for your kind review! We're thrilled to hear you appreciated our service and the efforts we make to keep you informed.
Sears Home Services on July 20, 2024
