850 Hartford Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Noe R
I am very frustrated, because the second dianostic enter in contradiction with the first one. The first dianostic(7/3/24) state that repair my refrigerator I had to pay about 600 dls (labor) and something more for the parts. ( please see estimate). The second dianostic(7/10/24) state that my refrigerator doesn't have solution, so , I paid 126 dls for a false dianostic ( first one). Please I need my money back as soon as possible. Mr. Rodriguez
Customer service response - We apologize for the confusion and frustration our diagnostics have caused you, Mr. Rodriguez. We appreciate your feedback and are reviewing your case to process a refund as quickly as possible.
Sears Home Services on July 11, 2024
Jim A
Customer service response - Thank you so much for the fantastic 5-star rating, Jim! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 07, 2024
Jeanne D
Mike was very help. fixed Dish Washer and gave good advice to maintain it.
Customer service response - Thank you for your kind feedback! We're thrilled to hear that Mike was able to assist effectively with your dishwasher and provided valuable maintenance advice.
Sears Home Services on July 03, 2024
Rosemary B
Great service ! Polite and fixed our fridge freezer
Customer service response - Thank you for your positive feedback! We're thrilled to hear you were satisfied with our polite service and successful fridge freezer repair.
Sears Home Services on July 02, 2024
Teresa C
Dave is a knowledgeable and thorough technician. I would recommend this tech to come out and repair any of my appliances. I can’t say much about good about the company itself since I lost 4 days of work over a repair.
Customer service response - We're glad to hear that Dave met your expectations with his expertise. We sincerely apologize for the inconvenience of the lost work days and appreciate you bringing this to our attention.
Sears Home Services on June 27, 2024
Steve H
Service technician, I.e., Daniel, was very polite, and thorough in servicing our lawn mower. All questions were answered to my satisfaction.
Customer service response - Thank you for sharing your positive experience with Daniel and our service. We're glad to hear your questions were answered satisfactorily!
Sears Home Services on June 20, 2024
Nelly N
He was awesome!
Customer service response - Thank you for your kind words! We're thrilled to hear you had an awesome experience.
Sears Home Services on June 05, 2024
Nancy M
Michael was congenial and very efficient. He found problem immediately and fixed it right away. I was very pleased with the service.
Customer service response - We're thrilled to hear Michael provided prompt and friendly service. Thank you for sharing your positive experience with us!
Sears Home Services on June 03, 2024
Ron L
Customer service response - A big thank you, Ron, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Art L
When I finally received all the parts and was able to schedule a repair date, the technician was excellent. He knew exactly what he was doing on both machines. He was the best part of my experience. The scheduling (language barrier) and parts delivery left much to be desired!
Customer service response - Thank you for your honest feedback; we apologize for the scheduling and parts delivery issues but are thrilled to hear about your positive experience with our technician. We're working on improving those aspects for a better overall experience.
Sears Home Services on June 03, 2024
